WHAT IS NIKE’S RETURN POLICY?
TEMPORARY RETURN EXTENSION
We design our shoes and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 60 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 60 days. That also includes custom Nike By You sneakers. Even after 60 days, you can still return items if they’re unworn and unwashed. And remember, returns are always free for Nike Members.
So go ahead, shop with confidence, and enjoy your 60-day, risk-free trial.
How do I return a Nike order?
If you’re a Nike Member, you can enjoy free returns by signing in to your Member profile and starting a return from your Orders page. If you shopped as a guest, you’ll need to access your order with your order number and email address. You also can head to your nearest Nike store to make a return. For additional details, check out our return instructions.
How do I return a Nike store purchase?
You may take the items you want to return to any Nike store.
Please note: Some stores may currently be closed.
Do I need a receipt to return items at a Nike store?
For orders placed on Nike.com or in any of the Nike apps, you will not need a receipt to make a return in a Nike store. However, you will need to provide your order number to receive a full refund to your original form of payment. You can find your order number in any of the emails we sent you about the order. Nike Members also can find their order numbers in their order history on Nike.com or in the Nike App. Please note that digital orders paid by PayPal will be refunded to a Nike gift card when returned to a store.
For store purchases, the quickest and easiest way to return items is to provide the original store receipt. If you no longer have the receipt, here are your options:
- If you provided your Nike Membership email address or had your Nike Pass scanned during checkout, a Nike store athlete may be able to look up your order and provide a full refund to your original form of payment.
- If you did not provide your membership information, and the items you want to return are unworn and unwashed, you still may be able to return them for an in-store credit for the current price of the items. We also may be able to help you with an exchange.
If you are returning items with a gift receipt, we’ll provide you in-store credit for the amount of the gift receipt. We also can help you exchange your gift.
Can I return items I purchased at a Nike Clearance store?
No, items purchased at a Nike Clearance store cannot be returned or exchanged unless they're defective or flawed.
What about defective or flawed items?
We stand behind all of our shoes and gear. If your item is defective or flawed, and it’s been less than 60 days since your purchase, simply choose one of the options above to return the item. If it’s been more than 60 days since your purchase, please contact us to return the item. See our warranty information for additional details.
While shopping in store, you may have the option of shipping an item to a store to pick up. If you are unable to pick up the order within 30 days, we will return your order and issue a refund to your original form of payment.
We reserve the right to require and electronically capture consumer information from a valid state or government ID for all returns/exchanges. We maintain a database of consumer return activity created solely for the purpose of authorizing returns and exchanges. We do not sell the information captured through this process. We also reserve the right to limit returns/exchanges made with or without receipts for any reason.