You can't make changes to an order, but you can cancel most orders within 30 minutes of placing it.
To cancel an order:
If you don’t see the cancel button, your order has already started processing and is no longer eligible to be canceled, and even our Nike representatives cannot cancel the order. But don’t worry—once the items arrive you can return or exchange them.
Guests will need to enter their order number and email address and then look for the "Cancel Order" button.
Unfortunately changes of any kind are not possible, including changing an item’s color, size, or quantity, your shipping selection, or your delivery address. If it’s still within 30 minutes of placing your order, your best bet is to cancel the order and place a new one.
Unfortunately, even we are unable to cancel an order if you don’t see the "Cancel Order" button, but you can return or exchange the order after it arrives.
While most orders can be canceled within 30 minutes, some orders immediately start processing and cannot be canceled, but you can return or exchange the order after it arrives.
We don’t charge your payment until the order ships. If you cancel an order, you won’t be charged, so you won’t need to be refunded. You might see an initial authorization for the order total—this is a temporary hold on funds that will automatically drop off within a few days.
No, our team moves quickly to process and ship your order—we cannot change your delivery address. However, if you're registered with some carriers, you may be able to work directly with them (potentially for a fee) to deliver another day or redirect your shipment to a pickup point or a neighbor's house.
Depending on the status of your custom order, we may be able to change your Nike By You delivery address. Please contact us for assistance.