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We’ve made getting your and Nike App order faster and easier with free store pickup on eligible orders. Here’s how it works:

  1. Shop or the Nike App as usual, grab your items, and head to checkout.
  2. Click “PICK UP” in the shipping section to see if your items are available to pick up at a nearby Nike store.
  3. If your items are eligible, select your preferred store and confirm your contact information.
  4. We’ll get it ready, usually within two hours, and email you a QR code when it’s ready for pickup.
  5. Head to the store to pick up your order:
  • Store Pickup: Go the store’s pickup desk, provide the code to scan, and take the handoff.
  • Curbside Pickup: At some Nike stores, you can have your order brought to your vehicle with minimal contact. Just follow the directions in your confirmation email to let us know when you’re at the store and ready for your order. See below for more information.


Does my Nike store offer pickup?
You can check the store’s information page—we’ll note if the store offers pickup.

How do I check in when I arrive for curbside pickup?
When you arrive, tap “CURBSIDE PICKUP” in your confirmation email. You’ll need to let us know what your vehicle looks like (you don’t need to enter your license plate number). We’ll bring your order to you and check your photo ID through your closed vehicle window. And then we’ll leave your order wherever you’d like in your vehicle.

Does my Nike store offer curbside pickup?
Of the Nike stores that offer pickup, these Nike stores offer curbside pickup:

  • Nike The Grove
  • Nike By Glendale
  • Nike By Long Beach
  • Nike Eugene
  • Nike Dallas North Park
  • Nike Mall of America
  • Nike Atlanta
  • Nike Lynnfield

Where should I park when I arrive for curbside pickup?

  • Nike The Grove: Curbside parking can be accessed in the parking garage via Farmers Market Place. Enter the garage ground floor, follow mall signage, and park in the designated pickup parking on the right side.
  • Nike By Glendale: Curbside parking is available at the Nike storefront. Additional parking is available in the Main Parking on Level 3.
  • Nike By Long Beach: Curbside parking can be accessed in the parking garage. Enter either entrance and proceed to level 3. Park in the Nike designated spots adjacent to the elevators and electronic vehicle parking spots.
  • Nike Eugene: Curbside parking is available near the Nike storefront.
  • Nike Dallas North Park: Curbside parking is available at the South Entrance Lower Level (Blue Lot). Follow NorthPark To Go signage and park in a designated pickup spot.
  • Nike Mall of America: Curbside parking is available in West Parking, Level 1, Spaces W1-W20. West Parking is accessed via Lindau Lane at the front of the mall. Enter the ground level and follow signage for West Curbside Pickup.
  • Nike Atlanta: Curbside parking is available at the Lenox Square front entrance parking lot in front of Nike Atlanta. Follow the mall signage and park in the designated pickup parking.
  • Nike Lynnfield: Curbside parking is available at the Nike storefront.

How do I know if my order qualifies for store pickup?
You’ll be able to select an eligible Nike store in checkout if the items in your bag are available at a store near you. No extra work is required.

How long will you hold my order?
Sometimes your day requires calling an audible or two. We get it, so we’ll hold your order for seven days. Come in when it works for you. We’ll even send you an email reminder.

What if I don’t pick up the order in time?
If you don’t pick up your items within seven days of ordering, we’ll automatically cancel the order and process a refund.

What if I don’t have my QR code with me?
It’s not a big deal, you can scan your Member Pass in the Nike App.

Can someone else get my order for me?
For your protection, we’ll only release an order to the person who placed it. But don’t worry, we’ll hold your items for seven days, giving you plenty of time to swing by.

How can I return my order?
You can return items to any Nike store (make sure to have your order number) or contact us to ship your return.

Can I cancel my order if I change my mind?
Yes, you can cancel your order any time after placing it and before picking it up. Just visit your orders page, select the order you want to cancel and go from there.

Can I buy in the SNKRS App and pick up in a store?
No, store pickup is not currently available for SNKRS App orders.

  • Store pickup and curbside pickup are only available at participating Nike stores.
  • Nike Factory stores are not eligible for store pickup.
  • Online gift cards are not eligible for store pickup.
Can I Buy Online and Pick Up in a Store? | Nike Help

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