Why Didn't My Run Sync to the NRC App?

Once you finish a run with Nike Run Club it should automatically sync and appear in your Activity tab. If you’re not seeing your activity, there are a few things to do to ensure it appears, depending on how you’re using NRC.

NRC Platform

Mobile Devices

Check that you have cell reception or are connected to a Wi-Fi network before starting a run with the NRC App. Once finished, your run should appear in the Activity tab.

You may need to swipe down on the screen to refresh and sync your data.

Apple Watch and Wear OS watches

If you are running with a mobile device connected to your watch, your run should automatically sync. If you leave your mobile device at home, the run will sync when your watch reconnects to your device.

You may need to swipe down on the screen in the Activity tab to refresh and sync your data.

Connected Apps and Partner Apps

Runs recorded with a partner device need to sync with their native app before it appears in the NRC App. This may take a little extra time for the run to sync. Be sure your partner app is connected with the NRC App.

You may need to swipe down on the screen in the Activity tab to refresh and sync your data.

If you're still not seeing your run in the Activity tab, please contact us for help.

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