If you paid by cash on delivery or via convenience store / Pay-easy, the method for registering your refund bank account will change starting June 16, 2026.

Once we receive your return items, we’ll inspect and process your return and initiate a refund in seven business days, though occasionally it might take a little longer. We’ll send you an email once the return process is complete.

Returns will be issued to your original form of payment, and how quickly you receive your refund depends on your payment method:

• If you paid with a credit, debit, or prepaid card, fund availability is determined by the policies of the bank or financial institution issuing your card. Please contact the issuer for specific information about fund availability.
• If you paid with cash on delivery or via convenience store / Pay-easy, your refund will be issued through a bank transfer. To receive your refund, please enter your bank account details using the form linked in the return confirmation email. In most cases, the refund will be transferred within 4 business days after you submit your bank account information.
• If you paid with a gift card, funds typically appear on the gift card within 24 hours after we process the refund.

• Gift bag fees are not refundable.
• Your refund includes the total value of any returned items and the taxes associated with them. Be aware that delivery fees are not refundable unless you receive incorrect or flawed items.