If you’ve decided your new Nike shoes, clothing, or gear just aren’t right, you can return unused items within 30 days of receiving them (some exceptions apply).

1. Sign in to your Member profile and go to your order history. Tapping the button below will take you directly to your orders page once you sign in.
2. Select "View or Manage" for the order you’re returning, then select "Start Return."
3. Choose the items to return, provide the return reason from the dropdown menu, and select "Continue."
4. Next select "Schedule Sagawa Pickup," then tap or click "Get Instructions."
5. Schedule return pickup. Tap or click "Schedule Sagawa Pickup." This will open the Sagawa Express online form that needs to be filled out. Please note the form must be filled out in Japanese. If you are an English speaker and would like to schedule a pickup, please call 050-3032-9151.
6. Complete the paper form. In addition to the online schedule a return pickup form, be sure to complete the Return Form included with your order.
   And if you paid for the original order at a convenience store or with cash on delivery and need a refund, you’ll need to provide your bank account details in the "Bank Details" section.
7. Be ready for pickup. Box up your items and enclose the completed Return Form. At the time of pick up, give the package to Sagawa Express.
   To be eligible to return, the items must be in the same condition as received. They must also include all materials that were part of the original shipment, including the packing bag, shoe box, product tag(s), and accessories.
8. Receive refund. Refunds will be processed in approximately seven business days after we receive and process the return. If you paid for your original order with a credit card, your card will be refunded. If you paid at a convenience store or cash on delivery, your bank account will be refunded.

Go to your order. If you purchased on Nike.com as a guest, you’ll need to access the items you want to return using your order number and email address. Your order number can be found in any of the emails we sent you about your order.

Once on your order, scroll to one of the items you want to return and select "Start Return." Then follow the steps above—starting with step three.

Nike Members and guests can also return Nike online orders at eligible Nike stores. Please see our store return instructions for additional details.