GET HELP

What can we help you with?

Why Can't I Complete My Nike Order?

We try to make shopping Nike fast and easy. Here are a few reasons you may get an error message when trying to place an order:

If your shipping address, billing address, or payment details are incorrect or incomplete.
If we're unable to ship to the delivery address—note that we don't ship to PO Boxes, re-shippers, or freight forwarding services.
If an item in your bag has sold out between the time you added it to your bag and when you tried to place the order.
If you have an item in your bag that isn’t eligible for a promo code that you’re trying to redeem.

If you're still having issues, try the troubleshooting steps below.

Nike.com

Sign out of all Nike platforms (Nike.com and the Nike App).
Clear your browser’s cache and cookies.
Wait 30-45 minutes.
Sign back in and try again.

Nike App

Fully close (force quit) the app.
The next step is based on your device type:
1. iOS - Clear your Safari browser data: Settings > Apps > Safari > Clear History and Website Data
2. AOS - Clear the app cache: Settings > Applications (or Apps) > Nike App > Storage > Clear Cache
Reset your Nike password.
Reopen the Nike App and sign in with your new password.
If the issue still occurs, disconnect from Wi-Fi, and try again using cellular data instead of Wi-Fi.
Lastly, try to sign in and place your order from another device.

If you continue to have trouble, give us a call—we’re happy to help you place an order.

FAQs

I'm having issues signing in—what should I do?

The best way to solve a sign in issue is to reset your password.

CONTACT US

Call us

03-4463-7090
Products & Orders: 9:00 - 18:00, Monday - Saturday
NRC & NTC: 9:00 - 18:00, Monday - Friday
We cannot receive calls from private/anonymous numbers.