How Do I Verify My Mobile Number?
We believe in a level playing field that is safe and secure for everybody, which is why we ask you to verify your mobile phone number to be eligible for SNKRS releases, draws, passes and other events.
When you download the SNKRS App and first sign in, you will be prompted to verify your phone number. If your number ever changes, you also can easily verify it in SNKRS or the Nike App with the steps to verify below.
Just one more thing—each phone number can be linked to only one Nike Member profile.
- In the Nike App, tap the profile icon, then settings. In the SNKRS app, tap the icon and scroll down to settings.
- Tap "Mobile Number."
- Enter your phone number and agree to receive a one-time SMS message.
- Tap "Send Code."
- When you receive the code, enter it and tap "Done."
FAQs
What should I do if I didn't get an authentication code?
If you didn't receive an authentication code after submitting your request, please check these steps:
- Codes won't be sent immediately, but may take up to 5 minutes to be received. Delays may occur if there is an issue with your wireless provider.
- Make sure you have a valid mobile phone number in a supported country. VoIP numbers and landline numbers are not supported.
- Make sure your mobile device is connected to the network and can send and receive SMS text messages.
- If your mobile device cannot receive regular SMS text messages, please contact your mobile phone company.
If you’re still experiencing issues, please contact us.
Why do I have to complete an email verification?
You’ll need to verify your email address when creating a Nike Member profile. We’ll email you a one-time 8-digit verification code.
Additionally, we may ask you to verify your email address after creating your profile, especially when you sign in to any Nike platform above from an unrecognized device.
If you don’t see the one-time code in your inbox, check your other folders (e.g., spam, junk, and trash). You should also enable emails from nike@notifications.nike.com. If you still have issues, your email provider, or mobile carrier, may not support verification emails. Be sure to check with your provider.
What mobile devices can I use to authenticate my Nike profile?
Currently, only devices provided by Japanese mobile phone companies are supported. Landlines, virtual phones, messaging apps with phone features, or VoIP are not supported.
Why do I have to complete an email verification?
Occasionally, we may ask you to complete an additional email verification step when signing in to Nike.com and any Nike apps, especially if you use an unrecognized device. In this case, after you enter your email and password, we’ll email you a one-time code to use to finish signing in.
If you don’t receive the one-time code email to finish signing in, first check your email folders (spam, junk, trash, etc.). Second, enable receiving emails from nike@notifications.nike.com.
If you still don’t see it, your email provider may not support our verification emails—email addresses provided by some mobile carriers are not supported.
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