When you shop Nike online, either in the Nike App or on Nike.com, you can return items that are unworn and unwashed within 30 days of purchase (some exceptions apply). That includes custom Nike By You sneakers.
And remember, there are no return delivery costs.
So go ahead, shop with confidence.
You can start a return online. For additional details, refer to our simple instructions. Remember, we'll cover the delivery costs.
The best way to exchange an order is to simply place a new order for the item you want and return the item you already have.
No, we don't accept returns beyond 30 days.
If your item is potentially defective or faulty, and it's been less than 30 days since your Nike purchase, simply return the item. If it's been more than 30 days since your purchase, please call us to return the item.
Purchases made at a Nike retail store must be returned to the store. Please note that our store returns policies may vary—please contact the store directly if you have questions about their policies.
If you're unable to return your purchase to the store, contact us.
Responses may be delayed due to high contact volume. Thanks for your patience.