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We give you 30 days to return unworn and unwashed Nike.com and Nike App purchases. Here's what you need to know: - Items must be in their original condition, unworn and unwashed with complete accessories, and the original packaging and tags must also be intact and in their original condition. - You can return within 30 days of an online order delivery ([some exceptions apply](https://www.nike.com/ca/help/a/return-exceptions)). - Nike x LEGO® brick sets must be sealed and unopened to return them. - Returns are free for Nike Members. Shop Nike Learn How To Return *Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer.* ## FAQs How do I return a Nike order? You can [start a return](https://www.nike.com/ca/orders) online. For additional details, please see [our returns instructions](https://www.nike.com/ca/help/a/how-to-return). Remember, we'll cover the return delivery costs for Nike Members. Note that Nike orders cannot be returned to a Nike store. Can I exchange a Nike order? The best way to exchange an order is to simply [return the item](https://www.nike.com/ca/help/a/how-to-return) you already have and place a new order for the item you want. How do I return a Nike store purchase? Purchases made at a Nike retail store must be returned to the store. Please note that our store returns policies may vary—please [contact the store](https://www.nike.com/ca/retail) directly if you have questions about their policies. If you're unable to return your purchase to the store, [contact us](https://www.nike.com/ca/help/#contact). What about defective or faulty items? If your item is potentially defective or faulty and it's been less than 30 days since your Nike purchase, simply return the item. If it's been more than 30 days since your purchase, please see our [warranty information](https://www.nike.com/ca/help/a/shoe-warranty) for additional details. If you have a Nike X LEGO brick set with missing or damaged parts, you can [request replacement pieces directly from the LEGO website](https://www.nike.com/ca/help/a/lego). ### Related - [How do I return my Nike order?](https://www.nike.com/how-to-return) ## Contact Us Chat Icon ### Chat with us 10 am - 7 pm ET Monday - Friday Phone Icon ### Call us 1-844-430-6453 10 am - 7 pm ET Monday - Friday Store Icon ### Find a Store Resources [Find a Store](https://www.nike.com/gb/retail/) [Nike Journal](https://www.nike.com/ca/stories) [Become a Member](https://www.nike.com/ca/membership) [Feedback](https://www.nike.com/ca/#site-feedback) Help [Get Help](https://www.nike.com/ca/help) [Order Status](https://www.nike.com/ca/orders/details/) [Shipping and Delivery](https://www.nike.com/ca/help/a/shipping-delivery) [Returns](https://www.nike.com/ca/help/a/returns-policy) [Payment Options](https://www.nike.com/ca/help/a/payment-options) [Contact Us](https://www.nike.com/ca/help/#contact) [Reviews](https://www.nike.com/ca/help/a/reviews) Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/ca/sustainability) [Resources](https://www.nike.com/gb/help) [Find a Store](https://www.nike.com/gb/retail/) [Nike Journal](https://www.nike.com/ca/stories) [Become a Member](https://www.nike.com/ca/membership) [Feedback](https://www.nike.com/ca/#site-feedback) [Help](https://www.nike.com/ca/help) [Get Help](https://www.nike.com/ca/help) [Order Status](https://www.nike.com/ca/orders/details/) [Shipping and Delivery](https://www.nike.com/ca/help/a/shipping-delivery) [Returns](https://www.nike.com/ca/help/a/returns-policy) [Payment Options](https://www.nike.com/ca/help/a/payment-options) [Contact Us](https://www.nike.com/ca/help/#contact) [Reviews](https://www.nike.com/ca/help/a/reviews) [Company](https://about.nike.com/en) [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/ca/sustainability) Canada - © 2026 Nike, Inc. 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