WHAT IS NIKE'S RETURNS POLICY?

We design our shoes and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. You get 30 days to take your Nike.com purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within 30 days, including custom Nike By You sneakers.

No questions asked, and no delivery costs. And after 30 days, you can still return items if they're unworn and unwashed.

So go ahead, shop with confidence and enjoy your 30-day, risk-free trial.

FAQs

How can I return my Nike.com order?
Follow our simple instructions to return your order. Remember, we'll cover the delivery costs.

Can I exchange my Nike.com order?
The best way to exchange your order is to simply place a new order for the item you want—and return the item you already have.

How do I return a defective or faulty product?
We stand behind all of our shoes and gear. If your product is defective or faulty, and it's been more than 30 days since your Nike.com purchase, start a return and send your item back.

How do I return a Nike store purchase?
Purchases made at Nike retail stores must be returned to the store. Please note that our store returns policies may differ from our online returns policies. Make sure that you ask the store if you have questions about their policies.

If you're unable to return your purchase to the store, contact us.

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