Can I Cancel or Change My Nike Order?

You can't make changes to an order, but you can cancel it within 30 minutes of placing it.

To cancel an order:

  1. If you're a Nike Member, sign in to open your order (or navigate to your orders page if you're already signed in).
  2. Tap or click "View or Manage" for the order you want to cancel.
  3. Tap or click the "Cancel Order" button and follow the prompts.

Guests will need to enter their order number and email address and then look for the "Cancel Order" button.

If you don't see the cancel button, your order is no longer eligible to be cancelled. But don't worry—once the items arrive you can return eligible items.

Unfortunately changes of any kind are not possible, including changing an item's colour, size or quantity, your delivery selection or your delivery address. If it's still within 30 minutes of placing your order, your best bet is to cancel the order and place a new one.

FAQs

If it's been 30 minutes, can I contact Nike to help cancel my order?

Unfortunately, after 30 minutes even we are unable to cancel an order, but you can return eligible items after they arrive.

How do refunds work for cancelled orders?

If you cancel an order, we'll automatically start processing your refund for most payment options (if payment was collected). Please see our refund information for additional details.

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