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You can return [eligible Nike.com and Nike App orders within 30 days](https://www.nike.com/au/help/a/returns-policy). Simply follow the steps below to return your order. 1. __Open the order__. Nike Members, [sign in](https://www.nike.com/orders/?showSignin=true) to get free return delivery. Select "View or Manage" for the order you're returning, then select "Start Return". If you purchased as a guest, you'll need to [open your order](https://www.nike.com/orders) using your order number and email address. 2. __Select the items to return__, provide the return reason and continue. 3. __Submit your return__. We'll automatically email you a pre-paid delivery label to print. 4. __Pack your items__ for delivery, remove or cover any previous delivery labels and barcodes to avoid delivery delays, and securely seal the package. 5. __Send it back__. Print and attach the return delivery label and drop it at an [Australia Post location](https://auspost.com.au/locate/) within seven days of submitting the return online. We recommend noting the Australia Post tracking number for tracking purposes. - No printer? No problem. You can have the label printed at [select Australia Post locations](https://auspost.com.au/print-locations). Please see your return delivery label for additional information and instructions—and note that you'll still need to box your items for delivery. Start a free Member return Start a guest return *Please note, guest orders will have a* [*return delivery fee*](https://www.nike.com/au/help/a/returns-policy) *deducted from the refund.* ## FAQs Can I exchange my Nike order? We don't offer exchanges—the best way to exchange your order is to simply place a new order for the item you want and return the item you already have. How long does a return take? It generally takes 7–10 business days for us to receive your return, and then it can take up to seven business days for us to inspect it and start your refund. We'll send you an email to let you know when we've initiated your refund. Please note, return delivery and processing may take longer during holidays. When will I get my refund? Please see our [refund information](https://www.nike.com/au/help/a/refund-info) for details. Is there a return delivery fee? If you purchase as a guest, there's a [return delivery fee](https://www.nike.com/au/help/a/returns-policy) (unless you received a faulty or damaged item). [Nike Members](https://www.nike.com/au/membership) get free return delivery—[join today](https://www.nike.com/au/register) to start enjoying immediate benefits. What should I do if I received the wrong item? If you believe you received the wrong item, [contact us](https://www.nike.com/au/help/#contact) for help. Can I return items after 30 days? No, we don't accept returns beyond 30 days unless the item is faulty or damaged. How do I return a faulty or damaged item? If your item is potentially faulty or damaged, and it's been less than 30 days since your Nike delivery, simply return the item. If it's been more than 30 days since delivery, please [call us](https://www.nike.com/au/help/#contact) to return the item. If you have a Nike X LEGO® brick set with missing or damaged parts, you can [request replacement pieces directly from the LEGO website](https://www.nike.com/au/help/a/lego). Can I return my Nike.com or Nike App order to a Nike store? No, Nike stores do not accept returns for Nike.com or Nike App orders. ## Contact Us Chat Icon ### Chat with us 8:00 am - 10:00 pm GMT +10, Monday - Friday 9:00 am - 6:00 pm GMT +10, Saturday - Sunday Phone Icon ### Call us 1300 656 453 9:00 am - 6:00 pm GMT +10 Monday - Friday Store Icon ### Find a Store Resources [Find a Store](https://www.nike.com/au/retail/) [Become a Member](https://www.nike.com/au/membership) [Feedback](https://www.nike.com#site-feedback) [Product Advice](https://www.nike.com/au/product-advice) [Football Boot Guide](https://www.nike.com/au/football/shoe-guide) [Running Shoe Finder](https://www.nike.com/au/running-shoe-finder) [Nike Coaching](https://www.nike.com/au/coaching) [Nike Training Plans](https://www.nike.com/au/running/training-plans) Help [Get Help](https://www.nike.com/au/help) [Order Status](https://www.nike.com/au/orders/details) [Shipping and Delivery](https://www.nike.com/au/help/a/shipping-delivery) [Returns](https://www.nike.com/au/help/a/returns-policy) [Payment Options](https://www.nike.com/au/help/a/payment-options) [Contact Us](https://www.nike.com/au/help/#contact) [Reviews](https://www.nike.com/au/help/a/reviews) [Terms & Conditions](https://www.nike.com/au/promo-terms-and-conditions) Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/au/sustainability) Franchise [Air Force 1](https://www.nike.com/au/w/air-force-1-shoes-5sj3yzy7ok) [Air Jordan 1](https://www.nike.com/au/w/jordan-1-aj85g) [Air Max](https://www.nike.com/au/w/air-max-shoes-a6d8hzy7ok) [Pegasus](https://www.nike.com/au/w/pegasus-running-shoes-37v7jz8nexhzy7ok) [Dunk](https://www.nike.com/au/w/dunk-shoes-90aohzy7ok) [Vomero](https://www.nike.com/au/w/zoom-vomero-shoes-7gee1zy7ok) [Metcon](https://www.nike.com/au/w/metcon-shoes-3yxqszy7ok) [Shox](https://www.nike.com/au/w/shox-7e8jq) ## Resources [Find a Store](https://www.nike.com/au/retail/) [Become a Member](https://www.nike.com/au/membership) [Feedback](https://www.nike.com#site-feedback) [Product Advice](https://www.nike.com/au/product-advice) [Football Boot Guide](https://www.nike.com/au/football/shoe-guide) [Running Shoe Finder](https://www.nike.com/au/running-shoe-finder) [Nike Coaching](https://www.nike.com/au/coaching) [Nike Training Plans](https://www.nike.com/au/running/training-plans) [Help](https://www.nike.com/au/help) [Get Help](https://www.nike.com/au/help) [Order Status](https://www.nike.com/au/orders/details) [Shipping and Delivery](https://www.nike.com/au/help/a/shipping-delivery) [Returns](https://www.nike.com/au/help/a/returns-policy) [Payment Options](https://www.nike.com/au/help/a/payment-options) [Contact Us](https://www.nike.com/au/help/#contact) [Reviews](https://www.nike.com/au/help/a/reviews) [Terms & Conditions](https://www.nike.com/au/promo-terms-and-conditions) ## Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/au/sustainability) ## Franchise [Air Force 1](https://www.nike.com/au/w/air-force-1-shoes-5sj3yzy7ok) [Air Jordan 1](https://www.nike.com/au/w/jordan-1-aj85g) [Air Max](https://www.nike.com/au/w/air-max-shoes-a6d8hzy7ok) [Pegasus](https://www.nike.com/au/w/pegasus-running-shoes-37v7jz8nexhzy7ok) [Dunk](https://www.nike.com/au/w/dunk-shoes-90aohzy7ok) [Vomero](https://www.nike.com/au/w/zoom-vomero-shoes-7gee1zy7ok) [Metcon](https://www.nike.com/au/w/metcon-shoes-3yxqszy7ok) [Shox](https://www.nike.com/au/w/shox-7e8jq) Australia - © 2026 Nike, Inc. 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