IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
You can return Nike App and Nike.com orders, as long as items are unworn and unwashed and still have their product tags attached, within 30 days.* Simply follow the steps below to return your order.
1. Sign in to your Nike Member profile and go to your order history. Select "View or Manage" for the order you're returning, then select "Start Return". If you purchased as a guest, you'll need to access your order using your order number and email address.
2. Choose the items to return, provide the return reason from the dropdown menu, and select "Continue".
3. Submit your return—we'll automatically email a printable pre-paid label. You can also choose to download the label.
4. Pack your items for delivery and securely attach your printed return delivery label. Be sure to seal the package and remove or cover any previous delivery labels and barcodes to avoid delivery delays.
5. You can schedule a pick-up or drop off your return:
Simply visit the DHL Express website and select your country/region. Then, select to schedule a pick-up and follow the prompts.
If you've missed your scheduled pick-up, you can't reschedule it online. Please contact us for help.
You can use the tracking number on your return label to track your return.
The best way to exchange your order is to simply place a new order for the item you want and return the item you already have.
Please see our refund information for details.
Yes, Nike By You shoes are included in our returns policy. You'll just need to start your return above.
You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster.
We stand behind our shoes and gear. If you have a potentially defective or faulty item, please see our warranty information for additional details and next steps.
If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.