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When you shop Nike online, either in the Nike App or on Nike.com, you can return most items __that are unworn and unwashed and still have their product tags attached__ within 30 days of purchase. Here's what you need to know: - [Some exceptions apply](https://www.nike.com/hr/help/a/return-exceptions). - Custom Nike By You sneakers and custom Jersey By You football shirts cannot be returned. - Nike x LEGO® brick sets must be sealed and unopened to return them. You can exercise your right of withdrawal within the first 14 days of an online order delivery using our returns process—please see our [return instructions](https://www.nike.com/hr/help/a/how-to-return) for additional information. And remember, there are no return delivery costs. So go ahead, shop with confidence. Shop Nike Start a Return *Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer. And if you have a potentially defective or faulty item, please see our* [*warranty information*](https://www.nike.com/hr/help/a/shoe-warranty) *for additional details and next steps.* ## FAQs How do I return a Nike order? You can [start a return](https://www.nike.com/orders) online. For additional details, refer to [our simple instructions](https://www.nike.com/hr/help/a/how-to-return). Remember, we'll cover the delivery costs. Can I exchange a Nike order? The best way to exchange an order is to simply place a new order for the item you want and [return the item](https://www.nike.com/hr/help/a/how-to-return) you already have. Can I return items after 30 days? No, we don't accept returns beyond 30 days. Can I return defective or faulty items? We stand behind our shoes and gear. If you have a potentially defective or faulty item, please see our [warranty information](https://www.nike.com/hr/help/a/shoe-warranty) for additional details and next steps to file a claim. If you have a Nike X LEGO brick set with missing or damaged parts, you can [request replacement pieces directly from the LEGO website](https://www.nike.com/hr/help/a/lego). How do I return a Nike store purchase? Purchases made at a Nike retail store must be returned to the store. Please note that our store returns policies may vary—please [contact the store](https://www.nike.com/retail) directly if you have questions about their policies. ### Related - [How do I return my Nike order?](https://www.nike.com/how-to-return) ## Contact Us Chat Icon ### Chat with us 7:00 - 00:00 7 days a week Phone Icon ### Call us +38517776390 9:00 - 18:00 Monday - Friday Store Icon ### Find a Store Resources [Find a Store](https://www.nike.com/hr/retail/) [Nike Journal](https://www.nike.com/hr/stories) [Become a Member](https://www.nike.com/hr/membership) [Feedback](https://www.nike.com#site-feedback) [Promo Codes](https://www.nike.com/hr/promo-code) [Product Advice](https://www.nike.com/hr/product-advice) [Running Shoe Finder](https://www.nike.com/hr/running/shoe-finder) Help [Get Help](https://www.nike.com/hr/help) [Order Status](https://www.nike.com/hr/orders/details) [Shipping and Delivery](https://www.nike.com/hr/help/a/shipping-delivery-gs) [Returns](https://www.nike.com/hr/help/a/returns-policy-gs) [Payment Options](https://www.nike.com/hr/help/a/payment-options-gs) [Contact Us](https://www.nike.com/gb/help/#contact) [Reviews](https://www.nike.com/hr/help/a/reviews) [EU Harmonized Guarantee Notice](https://assets-commerce-nikecloud-com.s3.us-east-1.amazonaws.com/gethelp/legal+guarantee/Legal+guarantee_notice+HRN.pdf) Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/hr/sustainability) [Accessibility](https://www.nike.com/accessibility) [Accessibility Statement](https://www.nike.com/hr/accessibility/statement) [Purpose](https://www.nike.com/hr/purpose) [Nike Coaching](https://www.nike.com/hr/coaching) Community Discounts [Student](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d55e7b273c5b3a03a5b76d/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4IPOiRLg%24) [Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa39c3f2fd1cd3069932/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx5n4vwR-Q%24) [Resources](https://www.nike.com/hr/help) [Find a Store](https://www.nike.com/hr/retail/) [Nike Journal](https://www.nike.com/hr/stories) [Become a Member](https://www.nike.com/hr/membership) [Feedback](https://www.nike.com#site-feedback) [Promo Codes](https://www.nike.com/hr/promo-code) [Product Advice](https://www.nike.com/hr/product-advice) [Running Shoe Finder](https://www.nike.com/hr/running/shoe-finder) [Help](https://www.nike.com/hr/help) [Get Help](https://www.nike.com/hr/help) [Order Status](https://www.nike.com/hr/orders/details) [Shipping and Delivery](https://www.nike.com/hr/help/a/shipping-delivery-gs) [Returns](https://www.nike.com/hr/help/a/returns-policy-gs) [Payment Options](https://www.nike.com/hr/help/a/payment-options-gs) [Contact Us](https://www.nike.com/gb/help/#contact) [Reviews](https://www.nike.com/hr/help/a/reviews) [EU Harmonized Guarantee Notice](https://assets-commerce-nikecloud-com.s3.us-east-1.amazonaws.com/gethelp/legal+guarantee/Legal+guarantee_notice+HRN.pdf) [Company](https://about.nike.com/en) [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/hr/sustainability) [Accessibility](https://www.nike.com/accessibility) [Accessibility Statement](https://www.nike.com/hr/accessibility/statement) [Purpose](https://www.nike.com/hr/purpose) [Nike Coaching](https://www.nike.com/hr/coaching) ## Community Discounts [Student](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d55e7b273c5b3a03a5b76d/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4IPOiRLg%24) [Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa39c3f2fd1cd3069932/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx5n4vwR-Q%24) Croatia (local name: Hrvatska) - © 2026 Nike, Inc. 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