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Do Nike Products Have a Warranty?

Having confidence in your shoes and gear is critical to performing well. That's why we stand behind our products—we're here to get you back in the game quickly and with the right gear.

If you believe your item has developed a material defect, you can submit a claim using the button below. Depending on your purchase location and the specific item, you may qualify for a repair, replacement or refund. You'll be asked to provide details about your purchase and the issue along with pictures of the item and the affected area. Please read the FAQs below for additional eligibility details before submitting a claim.

FAQs

What items are eligible for a claim?

Apparel, equipment and shoes are eligible if they develop a material defect or workmanship fault within two years of the online or shop purchase date.

What issues are not covered by the warranty?

Nike items are not eligible if:

There is no material or workmanship fault
They show excessive wear, misuse or unauthorised alteration
Only normal wear and tear are present
The product is excessively dirty

What information will I need to provide?

You'll need to provide the following information when prompted:

Proof of purchase:
- Online orders: order number from your order confirmation email
- Shop purchases: order number from your shop receipt along with a picture of the receipt
  - If your receipt does not have an order number, you may have purchased from a partner store—in this case, please work directly with the original place of purchase
Contact information, including your name, email and postal address
A description of the issue along with photos
You'll also need to indicate if the item has been previously repaired

What images will I need to provide?

The claim form includes a section to upload photos of your item. Images should be clear and in focus, no bigger than 25 MB and formatted as jpeg or png. You'll need to upload the following images:

The full item
A close-up view of the issue
The product tag with the style number visible
For shop purchases, you'll need to include a picture of the receipt

How long does the claim process take?

It generally takes us about five working days to review claim requests. If your claim is approved, we'll provide an expected timeline for the next steps, but here are our typical timelines:

Repairs generally take a few weeks, depending on the item, materials and our current repair volume.
Replacement items are generally dispatched within 14 days of receiving the original item.
Refunds are generally issued within 14 days of receiving the original item.

Note that the option to repair or replace may not be available for all items or locations.

Do I need to accept any terms and conditions?

Yes, you'll need to agree to our claim terms when you submit a request. We suggest you read the terms before you submit a request.

Can I change my delivery address after submitting a claim?

Please make sure you check your details before submitting your request to avoid processing delays. However, if you need to update your delivery address, you can contact us for help.