When you shop Nike online, either in the Nike App or on Nike.com, you can return or exchange items that are unworn and unwashed and still have their product tags attached within 30 days of an online order delivery (some exceptions apply). That includes custom Nike By You sneakers.
Please note that Nike X LEGO® brick sets must be sealed and unopened to return.
And remember, returns are free for Nike Members.
You also can return most Nike store purchases within 30 days of the purchase date, as long as the items are unworn and unwashed and still have their product tags attached (some exceptions apply). Just take your items and proof of purchase back to the original purchase location.
Nike Clearance store purchases are final—items cannot be returned or exchanged unless they are defective or faulty or they are purchased in Israel or Spain (please note that return policy timeframes may vary by store location).
Nike Members and guests can return orders at select Nike stores or send their return back to us. Check out our return instructions for more information.
Returning your Nike store purchase is easy. Take your items that are unworn and unwashed and still have their product tags attached back to the original purchase location with your proof of purchase (some exceptions apply). Please note, Nike Clearance shop purchases are final – items cannot be returned or exchanged unless they are defective or faulty or they are purchased in Israel or Spain.
If you are unable to return the items at the same store, please contact us to discuss your options.
Yes, you can return your custom Nike By You order within 30 days of purchase. Please note that Nike By You purchases made on Nike.com or in the Nike App cannot be returned to stores—you need to initiate your return online and dispatch the return back to us.
We stand behind our shoes and gear. That's why you can return defective or faulty products with a valid proof of purchase within two years of the online or in-store purchase date.
If you have a potentially defective or faulty item, and it's within 30 days of your purchase, the items are eligible for the standard return option that works best for you. After 30 days, you'll need to contact us to start the returns process.
In addition, some Nike products have specific written guarantees and/or warranties—please check the label, hang tag or warranty card for details and return information.
If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.