When you shop Nike online, either in the Nike App or on Nike.com, you can return items that are unworn and unwashed and still have their product tags attached within 30 days of purchase (some exceptions apply). That includes custom Nike By You sneakers.
And remember, there are no return delivery costs.
So go ahead, shop with confidence.
You can start a return online. For additional details, refer to our simple instructions. Remember, we'll cover the delivery costs.
The best way to exchange an order is to simply place a new order for the item you want and return the item you already have.
No, we don't accept returns beyond 30 days.
We stand behind our shoes and gear. That's why you can return defective or faulty products with a valid proof of purchase within two years of the purchase date.
If you have a potentially defective or faulty item, and it's within 30 days of your purchase, the items are eligible for the standard return option that works best for you. After 30 days, you'll need to contact us to start the returns process.
In addition, some Nike products have specific written guarantees and/or warranties—please check the label, hang tag or warranty card for details and return information.
Purchases made at a Nike retail store must be returned to the store. Please note that our store returns policies may vary—please contact the store directly if you have questions about their policies.
If you're unable to return your purchase to the store, contact us.