WHAT IS NIKE'S RETURNS POLICY?
TEMPORARY RETURN EXTENSION
We've temporarily extended our standard 30-day returns period. All Nike.com purchases made after 14 February 2020 have an extended 60-day returns policy (some exceptions apply).
We design our shoes and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. We provide you 30 days to take your Nike.com purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. Even after 30 days, you can still return items if they're unworn and unwashed.
FAQs
How can I return my Nike.com order?
You can start a return online. For additional details, refer to our simple instructions. Remember, we'll cover the delivery costs.
Can I exchange my Nike.com order?
The best way to exchange your order is to simply place a new order for the item you want—and return the item you already have.
How do I return a defective or faulty product?
We stand behind our shoes and gear. If your item purchased on Nike.com is potentially defective or faulty, and was purchased less than 30 days ago, start your return. If it's been more than 30 days, please call us to return your order.
If the defective or faulty item was purchased at a store, please work with the store to return the item. If you're unable to return to the original place of purchase, contact us for help. And please note, you'll need a valid proof of purchase dated within the last two years.
How do I return a Nike store purchase?
Purchases made at Nike retail stores must be returned to the store. Please note that our store returns policies may differ from our online returns policies. Make sure that you ask the store if you have questions about their policies.
Please note: Some stores may currently be closed.
If you're unable to return your purchase to the store, contact us.
