GET HELP

What can we help you with?

How do I reset my Nike Member password?

Remembering all your passwords can be quite overwhelming. If you can't remember your Nike Member password, we made it easy to reset it. Follow the steps below to create a new password.

Nike Apps

Open your favourite Nike App.
Tap "Sign In".
Enter the email address connected to your Nike Member profile and tap or click "Continue".
Tap "Forgotten your password?"
We'll email you a one-time verification code—use the code to reset your password.

Nike.com

On mobile devices, tap the menu in the upper right-hand corner. Scroll down and tap "Sign In". On a computer, click "Sign In" in the upper right-hand corner.
Enter the email address connected to your Nike Member profile and tap or click "Continue".
Tap or click "Forgotten your password?"
We'll email you a one-time verification code—use the code to reset your password.

FAQs

What can I do if I have the right password but can't sign in?

Follow these troubleshooting steps if you're having trouble signing in to you Member profile.

Mobile and desktop

Clear browser cache.
Try to sign in from a different browser.
Restart your device.
Update the browser to the latest version.
Ensure your device's operating system is up to date.
If you're on mobile, turn off Wi-Fi and try to sign in.

Nike Apps

Turn off Wi-Fi and try to sign in.
Uninstall the app, restart your device and re-install the app.

Still having issues? Use the steps above to reset your password.

I didn't get the email with my access code—what should I do?

If you can't see the email, check your email folders (spam, junk, bin, etc.). Still not seeing it? add "nike@notifications.nike.com" to your contacts and the use the steps above to get a new access code.

What are the password requirements?

Your password must meet these requirements:

Contain at least 8 characters
Include 1 capital letter
Include 1 lowercase letter
Include 1 number

Contact Us

Chat with us

7:00–0:00
7 days a week

Call us