IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
You can return most Nike.com and Nike App orders that are unworn and unwashed and still have their product tags attached within 30 days (some exceptions apply).
Nike Members and guests can return Nike orders, as long as items are unworn and unwashed and still have their product tags attached, at eligible Nike stores. Just find a Nike store that accepts returns in the same country where you made the original purchase, bring us your item(s) and the original form of payment, and have either your order barcode or order number ready. You can find your order barcode at nike.com/orders.
Please note, some exceptions apply:
1. Sign in to your Member profile and go to your order history, select "View or Manage" for the order you're returning, then select "Start a Return or Exchange". If you purchased as a guest, you'll need to access your order using your order number and email address.
2. Select the items to return and provide the return reason.
3. Submit your return and choose your return method:
4. Pack your items for return delivery and remove or cover any previous labels and barcodes to avoid delays.
5. Send it back. Drop off your return package with the carrier you selected and keep your postage confirmation.
Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer.
Nike Members and guests can opt to get a scannable return code. You can show the code to the carrier and they'll print a delivery label for you. If you already created a return, access your scannable code any time on your return details page.
Please see our refund information for additional details.
Yes, you can exchange eligible items. Please see our exchange instructions for more information.
Refunds for returns are issued to the original payment method, but can be refunded to a Nike gift card instead if requested by the person who placed the order. Please work with the gift giver if you need to return any items.
If you received an incorrect or damaged item, please contact us so we can help.
If an item is missing from your delivery, first check your order status—if you ordered multiple items, you may get multiple deliveries and the missing item may arrive separately. If your entire order shows as delivered, be sure to check all delivery locations for an additional package (for example, front porch, letterbox, etc.). If you have all deliveries and are still missing an item, please contact us.
Returning your Nike store purchase is easy. Take your items that are unworn and unwashed and still have their product tags attached back to the original purchase location with your proof of purchase (some exceptions apply). If you are unable to return the items at the same store, please contact us to discuss your options.
We stand behind our shoes and gear. If you have a potentially defective or faulty item, and it's within 30 days of your purchase, the items are eligible for the standard return option that works best for you. If it's been more than 30 days and your item is potentially defective or faulty, please see our warranty information for additional details.
If you have a potentially defective or faulty Hyperice item, please contact Hyperice directly (even if it's within 30 days of purchase) and refer to the Hyperice warranty information for additional details.
If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.