Can I exchange my Nike order?

If your Nike.com or Nike App purchase isn't quite right, and you have a different size or colour in mind, you can exchange items that are unworn and unwashed and still have their product tags attached within 30 days.

Nike Members can complete their exchange on Nike.com. Here's how:

  • First, sign in. Then find the item in your order history, open the order, select "Start a Return or Exchange" and follow the prompts. We'll guide you through the process to select the perfect replacement.
  • Submit your exchange, and we'll provide a prepaid delivery label so you can send your original item back for free.
  • Once we receive it, we'll deliver your exchange. Please note we must receive your original item within 17 days of submitting your exchange.

If you made your online purchase as a guest, please contact us to organise an exchange.

FAQs

Can I set up an exchange in the Nike App?

Not currently, but Nike Members can sign in to Nike.com to complete their exchange.

How do I exchange a Nike store purchase?

You can take the item you want to exchange and your proof of purchase back to the original purchase location. Note that Nike Clearance store purchases are final and cannot be returned or exchanged unless defective or faulty.

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