You can return unworn and unwashed Nike.com and Nike App orders within 30 days.* Simply follow the steps below to return your order.
And remember, we'll cover the return delivery fees for Nike Members (guest orders will have a return fee subtracted from the refund).
1. Sign in to your Nike Member profile and go to your order history. Select "View or Manage" for the order you're returning, then select "Start Return". If you purchased as a guest, you'll need to access your order using your order number and email address.
2. Choose the items to return, provide the return reason from the drop-down menu and select "Continue".
3. Choose your return method, confirm your address and submit your return:
4. Pack your return for delivery. Be sure to seal the package and remove or cover any previous delivery labels and barcodes to avoid delivery delays.
5. Send your items back according to the return method you chose:
You can choose to take your return to any Ninja Point that accepts return parcels. Please note, the return package cannot be larger than 4kg or 80cm (length + width + height).
If your return is denied because the Ninja Point is at full capacity, please drop off at a different eligible Ninja Point. If your return is denied due to size or weight, please contact us for assistance.
Don't worry if you missed your scheduled pick-up—the return courier will arrange another collection date. If you need assistance, you can contact us for help.
Please contact us—we'll help set up your preferred return method.
The best way to exchange your order is to simply place a new order for the item you want and return the item you already have.
Please see our refund information for details.
Yes, Nike By You shoes are included in our returns policy. You'll just need to start your return above.
You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster.
When we receive your return, we'll inspect it to make sure the item(s) meet our returns policy. Items that don't meet our returns criteria may be returned to you—in this case, we'll email you to let you know why your return isn't eligible.
Please note, after three unsuccessful delivery attempts, rejected returns will be disposed of. Once disposed of, items are irretrievable.