You'll be able to select a pick-up point location at checkout if all of the items in your bag are eligible. If any of your items are not eligible, you'll receive an "Unavailable" message after selecting a pick-up point, and you'll need to select a different delivery option. Note that Nike By You sneakers are not eligible for delivery to a pick-up point.

Your order will be dispatched via standard delivery to the pick-up location. We'll show you an estimated delivery date during checkout and in your shipping confirmation email.

For orders delivered to a self-service locker, you'll need the QR or PIN code that the courier will email directly to you.

For other pick-up locations, be sure to bring your confirmation email, government-issued ID and any courier-provided documentation.

Business hours vary by location. When the courier emails your pick-up code, they'll include the location's business hours.

Depending on the courier and location, orders are typically held for 5–10 days. Your order tracking email will have the exact amount of time your order will be held.

If you don't pick up your order within the designated time, it'll be returned to us and we'll issue a refund.