How do I return my Nike order?

You can return unworn and unwashed Nike.com and Nike App orders within 30 days.* Simply follow the steps below to return your order.

And remember, we'll cover the return delivery fees for Nike Members (guest orders will have a return fee subtracted from the refund).

1. Sign in to your Nike Member profile and go to your order history. Select "View or Manage" for the order you're returning, then select "Start Return". If you purchased as a guest, you'll need to access your order using your order number and email address.

2. Choose the items to return, provide the return reason from the dropdown menu, and select "Continue".

3. Choose your return method, confirm your address and submit your return:

  • Collection: you can schedule a date to have your return picked up by the carrier. You'll need to provide the location of the collection, as well as your phone number and email address.
  • Drop-off: we'll provide a delivery label that you can use to drop off your return at your preferred location.

4. Pack your return for delivery. Be sure to seal the package and remove or cover any previous delivery labels and barcodes to avoid delivery delays.

5. Send your items back according to your chosen return method:

  • Collection: print your return label and attach it to your package. Hand your return to the carrier on the appointed day and at the specified location. Unattended returns won't be collected—someone must be present to hand over the return.
  • Drop-off: print your return label, attach it to your package and take your return to your selected drop-off location.

FAQs

How should I drop off my return?

You can choose to drop off your return with SingPost, Ninja Van or Aramex:

  • SingPost: You can take your return to any SingPost POPStation. If you have any issues scanning your label at a drop-off locker, please take your return to the nearest post office.
  • Ninja Van: Take your return to any Ninja Point that accepts return parcels. If your return package is larger than 5kg or 80cm (length + width + height), make sure to drop it at a parcel shop instead of a drop-off locker point.
  • Aramex: take your return to any Pick locker or Parker Point that accepts return parcels. If your return package is denied because it exceeds size or weight limitations, please contact us to have your parcel collected instead.
What should I do if my return is denied?

If your return is denied because the drop-off location is at full capacity, or it's denied due to size or weight, please contact us for assistance.

Can I track my return?

You can use the tracking number on your label to track your return.

Can I reschedule my return pick-up?

Don't worry if you missed your scheduled pick-up—the return courier will attempt collection again on the next available business day. If you need assistance, you can contact us for help.

What if I can't print my return shipping label?

These return options don't require a personal printer:

  • Collection: you can write the tracking number from the return label on your return package before you hand it to the driver.
  • Drop-off at a SingPost POPStation: you can print your ezyReturn label at the POPStation kiosk. Then, attach it to your package before you complete the drop-off.
  • Drop-off at a Ninja Point: you can provide the tracking number from your delivery label to the shop attendant during drop-off.
I changed my mind and I want to return a different way—what's next?

Please contact us—we'll help set up your preferred return method.

Can I exchange my Nike order?

The best way to exchange your order is to simply place a new order for the item you want and return the item you already have.

When will I get my refund?

Please see our refund information for details.

Can I return my Nike By You shoes?

Yes, Nike By You shoes are included in our returns policy. You'll just need to start your return above.

What if I have multiple boxes to return?

You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster.

Why do I need to confirm my address when I submit my return online?

When we receive your return, we'll inspect it to make sure the item(s) meet our returns policy. Items that don't meet our returns criteria may be returned to you—in this case, we'll email you to let you know why your return isn't eligible.

Please note, after three unsuccessful delivery attempts, rejected returns will be disposed of. Once disposed of, items are irretrievable.

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