Some Nike order deliveries are taking longer than expected. You can check your order status and any updates to your estimated delivery date at nike.com/orders. Thanks for your patience.
You can return unworn and unwashed Nike.com and Nike App orders within 30 days.* Simply follow the steps below to return your order.
And remember, we'll cover the return delivery fees for Nike Members (guest orders will have a return fee subtracted from the refund).
1. Sign in to your Nike Member profile and go to your order history. Select "View or Manage" for the order you're returning, then select "Start Return". If you purchased as a guest, you'll need to access your order using your order number and email address.
2. Choose the items to return, provide the return reason from the dropdown menu, and select "Continue".
3. Submit your return and confirm your address—we'll automatically email a printable prepaid label. You can also choose to download the label.
4. Pack your items for delivery and securely attach your printed return delivery label. Be sure to seal the package and remove or cover any previous delivery labels and barcodes to avoid delivery delays.
5. Drop off your return at the carrier location closest to you.
You can take your return to any LBC location. You can use the tracking number on your label to track your return.
The best way to exchange your order is to simply place a new order for the item you want and return the item you already have.
Please see our refund information for details.
Yes, Nike By You shoes are included in our returns policy. You'll just need to start your return above.
You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster.
When we receive your return, we'll inspect it to make sure the item(s) meet our returns policy. Items that don't meet our returns criteria may be returned to you—in this case, we'll email you to let you know why your return isn't eligible.
Please note, after three unsuccessful delivery attempts, rejected returns will be disposed of. Once disposed of, items are irretrievable.
Wait times may be longer than usual due to high contact volume. You can check your order status and estimated delivery date anytime at nike.com/orders. Thanks for your patience.