WHAT IS NIKE'S RETURNS POLICY?
We design our shoes and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. You get 30 days to take your Nike.com purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within 30 days, including custom Nike By You sneakers.
Can I exchange my Nike.com order?
The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.
How do I return a defective or faulty product?
We stand behind all of our shoes and gear. If your product is defective or faulty and it's been more than 30 days since your purchase, start a return and send your item back.
How do I return a Nike store purchase?
Purchases made at Nike retail stores must be returned to the store. Please note that our store returns policies may differ from our online returns policies. Make sure that you ask the store if you have questions about their policies.