WHAT IS NIKE'S RETURNS POLICY?
TEMPORARY RETURN EXTENSION
We've temporarily extended our standard 30-day returns period. All Nike.com purchases made after 14 February 2020 have an extended 60-day returns policy (some exceptions apply).
We design our shoes and gear to help you perform at peak level, so if they're not working exactly right for you, we've got you covered. We provide you 30 days to take your Nike.com purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. Even after 30 days, you can still return items if they're unworn and unwashed.
Can I exchange my Nike.com order?
The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.
How do I return a defective or faulty product?
We stand behind our shoes and gear. If your item purchased on Nike.com is potentially defective or faulty, and was purchased less than 30 days ago, start your return. If it's been more than 30 days, please call us to return your order.
How do I return a Nike store purchase?
Purchases made at Nike retail stores must be returned to the store. Please note that our store returns policies may differ from our online returns policies. Make sure that you ask the store if you have questions about their policies.
Please note: Some stores may currently be closed.