Nike.com and Nike App purchases can be returned within 30 days (some exceptions apply). To be eligible to return, items must be in their original condition, unworn and unwashed with complete accessories, and the original packaging and tags must also be intact and in their original condition. This policy includes custom Nike By You sneakers.
And remember, returns are always free for Nike Members—just make sure you sign in during checkout.
So go ahead, shop with confidence.
You can start a return online. For additional details, refer to our simple instructions. And remember, we always cover the return delivery costs for Nike Members.
The best way to exchange an order is to simply place a new order for the item you want and return the item you already have.
No, we don't accept returns beyond 30 days.
If your item is potentially defective or faulty, and it's been less than 30 days since your Nike purchase, simply return the item. If it's been more than 30 days since your purchase, please call us to return the item.
Purchases made at a Nike retail store must be returned to the store. Please note that our store returns policies may vary—please contact the store directly if you have questions about their policies.