Returns policy exceptions
- Unused Nike.com gift cards can be cancelled within 14 days of purchase—please contact us with your gift card number.
- Apple Watch accessories must be returned within 14 days of an online order delivery or a store purchase (receipt required).
- Nike x LEGO® brick sets must be sealed and unopened to return them.
- Gift bags cannot be returned.
- Items noted as non-returnable cannot be returned.
- Items purchased at Nike Clearance Stores are not eligible for price adjustments and cannot be returned or exchanged unless they are defective or faulty, or they are purchased in Israel or Spain (please note that returns policy time frames may vary by store location).
- Chelsea products purchased online cannot be returned to the Chelsea Stadium Megastore in Stamford Bridge.
- Nike By You orders cannot be returned to Nike stores.
- Nike.com and Nike App orders can only be returned to eligible Nike stores in the same country where you made the original purchase.
- Nike stores that accept online returns cannot directly refund all payment types and may instead offer a gift card at the manager's discretion.
- Nike.com and Nike App orders cannot be returned to Nike Partnered Stores or Nike Clearance Stores.