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How Do I Return or Exchange My Nike Order?

You can return or exchange most Nike purchases for any reason within 60 days.

Return or Exchange at a Nike Store

Bring your items and proof of purchase to a nearby Nike store (except Nike Clearance stores). We’ll inspect the items and process your return or exchange in the store so you’ll get your refund or replacement faster than if you ship your items to us.
A proof of purchase can be your order number, order barcode from your order history, or the original store receipt.

Ship Your Return or Exchange

Find the item in your order history, open the order, then select "Start a Return or Exchange" and follow the prompts. For exchanges, Nike Members will see options for eligible replacement items, and we’ll guide you through the process to make a selection.
For both returns and exchanges, we’ll provide Nike Members a UPS return QR code for fast and free shipping at a UPS store. You’ll need to box your items and bring them to UPS within 21 days of initiating the return or exchange.
Nike Members also have the option to print a pre-paid label themselves, then drop the shipment at UPS or schedule a UPS pickup (for a fee).
Once we receive and inspect your return, we'll either issue your refund or ship your exchange.

Guests will need to print a label and ship the return with the carrier of your choice—you’ll also need to cover the shipping costs. And if you’d like to make an exchange, please contact us for help.

Please note, if you purchased Nike items at another retailer, you’ll need to return the purchase to that retailer.

FAQs

How do I find my UPS return QR code?

After you submit the return online, you can access the UPS return code any time on your order details page: Open the order, select "View Return," then "UPS Dropoff," and then "Get a QR Code." Our return QR codes are valid for a limited time, please drop off your return within 21 days.

Where should I drop off my return?

Depending on which option you chose when submitting up your return, here’s where to drop it off:

UPS return code: Take your packaged return to The UPS Store and show your return code—you can find it on your order details page. You can only use the UPS return code at The UPS Store locations.
Printed label: You can drop it off at any eligible UPS location. Eligible locations include The UPS Store and UPS Access Points.

Tip: When using the UPS location finder, filter by location type and select either "The UPS Store" or "UPS Access Point" to see the nearest locations that fit your needs.

Guests can use their preferred carrier but will need to cover the shipping costs.

When will I get my refund?

Please see our refund information for details.

How do I return a gift I received?

As long as it's within 60 days of a store purchase or order delivery, take the item and proof of purchase to a nearby Nike store (except Nike Clearance stores) to get a refund on a Nike gift card. If you’re not near a Nike store, you can give us a call for help.

What should I do if I receive the wrong item, or if an item is damaged or missing?

If you received an incorrect or damaged item, you can follow the instructions above to return the delivered item and then place a new order for item you want. Nike Members also may have the option to exchange the wrong or damaged item (if eligible).

If an item is missing from your shipment, first check your order status—if you ordered multiple items, you may get multiple deliveries and the missing item may arrive separately. If your entire order shows as delivered, be sure to check all delivery locations for an additional package (for example, front porch, mailbox, etc.). If you have all shipments and are still missing an item, please contact us.

I placed a Nike order through Instagram—how do I return it?

You can use your Instagram order number and the email address you used to place the order to access your order. Then follow the return steps above and ship us your return. Note that you’ll need to cover the shipping costs.

You can also return at any Nike store (except Nike Clearance stores)—you’ll just need to have your order number. Please note, Instagram orders will be refunded to a Nike gift card when returned to a store.

Can I return Hyperice items at Nike stores?

Hyperice items cannot be returned at Nike stores, except at Nike The Grove.

How do I return defective or flawed items?

If you have a potentially defective or flawed item, and it’s been less than 60 days since the purchase, simply choose a return option above. If it’s been more than 60 days and your item is potentially defective or flawed, please see our warranty information for additional details.

If you have a Nike x LEGO® brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.

If you have a potentially defective or flawed Hyperice item, please contact Hyperice directly (even if it’s within 60 days of purchase).