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# [GET HELP](https://www.nike.com/pt/en/help)
What can we help you with?searchIcon
What can we help you with?
## Where Can I Access the Online Complaints Book?
You can access the [online Complaints Book here](https://www.livroreclamacoes.pt/Inicio/). This is a different process than contacting Nike Consumer Services directly.
## FAQs
When can I use the Complaints Book?
If you have a complaint regarding your experience on Nike.com or with the Nike App in Portugal, you can always [contact us](https://www.nike.com/pt/en/help/#contact)—we're happy to help. Contacting us directly means you will be assisted by Nike Consumer Services.
If you feel your complaint was not adequately addressed, you will continue to be able to—but are not obliged to—use the online Complaints Book.
When will I hear back from Nike if I use the Complaints Book?
We will answer you within 15 working days from when you file your complaint through the Complaints Book.
Resources
[Gift Cards](https://www.nike.com/pt/en/gift-cards)
[Find a Store](https://www.nike.com/pt/en/retail/)
[Nike Journal](https://www.nike.com/pt/en/stories)
[Become a Member](https://www.nike.com/pt/en/membership)
[Feedback](https://www.nike.com#site-feedback)
[Promo Codes](https://www.nike.com/pt/en/promo-code)
[Running Shoe Finder](https://www.nike.com/pt/en/running/shoe-finder)
Help
[Get Help](https://www.nike.com/pt/en/help)
[Order Status](https://www.nike.com/pt/en/orders/details)
[Shipping and Delivery](https://www.nike.com/pt/en/help/a/shipping-delivery-eu)
[Returns](https://www.nike.com/pt/en/help/a/returns-policy-eu)
[Payment Options](https://www.nike.com/pt/en/help/a/payment-options-eu)
[Contact Us](https://www.nike.com/pt/en/help/#contact)
[Reviews](https://www.nike.com/pt/en/help/a/reviews)
[Portuguese Complaints Book](https://www.nike.com/pt/en/help/a/complaints-book)
[EU Harmonized Guarantee Notice](https://assets-commerce-nikecloud-com.s3.us-east-1.amazonaws.com/gethelp/legal+guarantee/Legal+guarantee_notice+ENN.pdf)
Company
[About Nike](https://about.nike.com/)
[News](https://news.nike.com/)
[Careers](https://jobs.nike.com/)
[Investors](https://investors.nike.com/)
[Sustainability](https://www.nike.com/pt/en/sustainability)
[Accessibility](https://www.nike.com/accessibility)
[Accessibility Statement](https://www.nike.com/pt/en/accessibility/statement)
[Purpose](https://www.nike.com/pt/en/purpose)
[Nike Coaching](https://www.nike.com/pt/en/coaching)
Community Discounts
[Student](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d15e386bcf0b059b3b1708/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx6ExhnX4w%24)
[Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa47c3f2fd1cd3069a9c/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4Mc-D7Vg%24)
[Resources](https://www.nike.com/pt/en/help)
[Gift Cards](https://www.nike.com/pt/en/gift-cards)
[Find a Store](https://www.nike.com/pt/en/retail/)
[Nike Journal](https://www.nike.com/pt/en/stories)
[Become a Member](https://www.nike.com/pt/en/membership)
[Feedback](https://www.nike.com#site-feedback)
[Promo Codes](https://www.nike.com/pt/en/promo-code)
[Running Shoe Finder](https://www.nike.com/pt/en/running/shoe-finder)
[Help](https://www.nike.com/pt/en/help)
[Get Help](https://www.nike.com/pt/en/help)
[Order Status](https://www.nike.com/pt/en/orders/details)
[Shipping and Delivery](https://www.nike.com/pt/en/help/a/shipping-delivery-eu)
[Returns](https://www.nike.com/pt/en/help/a/returns-policy-eu)
[Payment Options](https://www.nike.com/pt/en/help/a/payment-options-eu)
[Contact Us](https://www.nike.com/pt/en/help/#contact)
[Reviews](https://www.nike.com/pt/en/help/a/reviews)
[Portuguese Complaints Book](https://www.nike.com/pt/en/help/a/complaints-book)
[EU Harmonized Guarantee Notice](https://assets-commerce-nikecloud-com.s3.us-east-1.amazonaws.com/gethelp/legal+guarantee/Legal+guarantee_notice+ENN.pdf)
[Company](https://about.nike.com/en)
[About Nike](https://about.nike.com/)
[News](https://news.nike.com/)
[Careers](https://jobs.nike.com/)
[Investors](https://investors.nike.com/)
[Sustainability](https://www.nike.com/pt/en/sustainability)
[Accessibility](https://www.nike.com/accessibility)
[Accessibility Statement](https://www.nike.com/pt/en/accessibility/statement)
[Purpose](https://www.nike.com/pt/en/purpose)
[Nike Coaching](https://www.nike.com/pt/en/coaching)
## Community Discounts
[Student](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d15e386bcf0b059b3b1708/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx6ExhnX4w%24)
[Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa47c3f2fd1cd3069a9c/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4Mc-D7Vg%24)
Portugal
- © 2026 Nike, Inc. All rights reserved.
- Guides
- [Nike Air](https://www.nike.com/pt/en/air)
- [Nike Air Max](https://www.nike.com/pt/en/air-max)
- [Nike FlyEase](https://www.nike.com/pt/en/flyease)
- [Nike Pegasus](https://www.nike.com/pt/en/running/runningzoom-pegasus-37)
- [Nike React](https://www.nike.com/pt/en/react)
- [Nike Vaporfly](https://www.nike.com/pt/en/running/vaporfly)
- [Terms of Use](https://agreementservice.svs.nike.com/pt/en_gb/rest/agreement?agreementType=termsOfUse&uxId=com.nike&country=PT&language=en&requestType=redirect)
- [Terms of Sale](https://agreementservice.svs.nike.com/rest/agreement?agreementType=termsOfSale&uxId=com.nike.tos&requestType=redirect)
- [Company Details](https://www.nike.com/pt/en/help/a/company-details)
- [Privacy & Cookie Policy](https://agreementservice.svs.nike.com/pt/en_gb/rest/agreement?agreementType=privacyPolicy&uxId=com.nike.unite&country=PT&language=en&requestType=redirect)
- [Privacy & Cookie Settings](https://www.nike.com/pt/en/guest/settings/privacy)
## Africa
- [__Egypt__
\
English](https://www.nike.com/eg/)
- [__Morocco__
\
English](https://www.nike.com/ma/en/)
- [__Maroc__
\
Français](https://www.nike.com/ma/)
- [__South Africa__
\
English](https://www.nike.com/za/)
## Americas
- [__Argentina__
\
Español](https://www.nike.com.ar)
- [__Brasil__
\
Português](https://www.nike.com.br)
- [__Canada__
\
English](https://www.nike.com/ca/)
- [__Canada__
\
Français](https://www.nike.com/ca/fr/)
- [__Chile__
\
Español](https://www.nike.cl)
- [__Colombia__
\
Español](https://www.nike.com.co)
- [__México__
\
Español](https://www.nike.com/mx/)
- [__Peru__
\
Español](https://www.nike.com.pe)
- [__Puerto Rico__
\
Español](https://www.nike.com/pr/)
- [__United States__
\
English](https://www.nike.com)
- [__Estados Unidos__
\
Español](https://www.nike.com/us/es/)
- [__Uruguay__
\
Español](https://www.nike.com.uy)
- [__Latin America__
\
Español](https://www.nike.com/xl/)
## Asia Pacific
- [__Australia__
\
English](https://www.nike.com/au/)
- [__中国大陆__
\
简体中文](https://www.nike.com.cn/)
- [__Hong Kong__
\
English](https://www.nike.com.hk/)
- [__香港__
\
繁體中文](https://www.nike.com.hk/)
- [__India__
\
English](https://www.nike.in/)
- [__Indonesia__
\
English](https://www.nike.com/id/)
- [__Japan__
\
English](https://www.nike.com/jp/en/)
- [__日本__
\
日本語](https://www.nike.com/jp/)
- [__대한민국__
\
한국어](https://www.nike.com/kr/)
- [__Malaysia__
\
English](https://www.nike.com/my/)
- [__New Zealand__
\
English](https://www.nike.com/nz/)
- [__Philippines__
\
English](https://www.nike.com/ph/)
- [__Singapore__
\
English](https://www.nike.com/sg/)
- [__台灣__
\
繁體中文](https://www.nike.com/tw/)
- [__ไทย__
\
ภาษาไทย](https://www.nike.com/th/)
- [__Vietnam__
\
English](https://www.nike.com/vn/)
## Europe
- [__Österreich__
\
Deutsch](https://www.nike.com/at/)
- [__Austria__
\
English](https://www.nike.com/at/en/)
- [__Belgien__
\
Deutsch](https://www.nike.com/be/de/)
- [__Belgium__
\
English](https://www.nike.com/be/en/)
- [__Belgique__
\
Français](https://www.nike.com/be/fr/)
- [__België__
\
Nederlands](https://www.nike.com/be/)
- [__Bulgaria__
\
English](https://www.nike.com/bg/)
- [__Croatia__
\
English](https://www.nike.com/hr/)
- [__Česká republika__
\
Čeština](https://www.nike.com/cz/)
- [__Czech Republic__
\
English](https://www.nike.com/cz/en/)
- [__Danmark__
\
Dansk](https://www.nike.com/dk/)
- [__Denmark__
\
English](https://www.nike.com/dk/en/)
- [__Finland__
\
English](https://www.nike.com/fi/)
- [__France__
\
Français](https://www.nike.com/fr/)
- [__Deutschland__
\
Deutsch](https://www.nike.com/de/)
- [__Ελλάδα__
\
ελληνικά](https://www.nike.com/gr/)
- [__Hungary__
\
English](https://www.nike.com/hu/en/)
- [__Magyarország__
\
Magyar](https://www.nike.com/hu/)
- [__Ireland__
\
English](https://www.nike.com/ie/)
- [__Israel__
\
English](https://www.nike.com/il/)
- [__Italia__
\
Italiano](https://www.nike.com/it/)
- [__Luxemburg__
\
Deutsch](https://www.nike.com/lu/de/)
- [__Luxembourg__
\
English](https://www.nike.com/lu/en/)
- [__Luxembourg__
\
Français](https://www.nike.com/lu/)
- [__Netherlands__
\
English](https://www.nike.com/nl/en/)
- [__Nederland__
\
Nederlands](https://www.nike.com/nl/)
- [__Norway__
\
English](https://www.nike.com/no/en/)
- [__Norge__
\
Norsk](https://www.nike.com/no/)
- [__Polska__
\
Polski](https://www.nike.com/pl/)
- [__Portugal__
\
English](https://www.nike.com/pt/en/)
- [__Portugal__
\
Português](https://www.nike.com/pt/)
- [__Romania__
\
English](https://www.nike.com/ro/)
- [__Россия__
\
Русский](https://www.nike.com/ru/)
- [__Slovakia__
\
English](https://www.nike.com/sk/)
- [__Slovenia__
\
English](https://www.nike.com/si/)
- [__Espanya__
\
Català](https://www.nike.com/es/ca/)
- [__España__
\
Español](https://www.nike.com/es/)
- [__Sweden__
\
English](https://www.nike.com/se/en/)
- [__Sverige__
\
Svenska](https://www.nike.com/se/)
- [__Schweiz__
\
Deutsch](https://www.nike.com/ch/)
- [__Switzerland__
\
English](https://www.nike.com/ch/en/)
- [__Suisse__
\
Français](https://www.nike.com/ch/fr/)
- [__Svizzera__
\
Italiano](https://www.nike.com/ch/it/)
- [__Türkiye__
\
Türkçe](https://www.nike.com/tr/)
- [__United Kingdom__
\
English](https://www.nike.com/gb/)
## Middle East
- [__Saudi Arabia__
\
English](https://www.nike.sa/en/home)
- [__المملكة العربية السعودية__
\
العربية](https://www.nike.sa/ar/home)
- [__United Arab Emirates__
\
English](https://www.nike.ae/en/home)
- [__الإمارات العربية المتحدة__
\
العربية](https://www.nike.ae/ar/home)
- [__Qatar__
\
English](https://www.nike.qa/en/home)
- [__دولة قطر__
\
العربية](https://www.nike.qa/ar/home)
- [__Kuwait__
\
English](https://www.nike.com.kw/en/home)
- [__الكويت__
\
العربية](https://www.nike.com.kw/ar/home)