IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
When you shop Nike online, either in the Nike App or on Nike.com, you can return items that are unworn and unwashed and still have their product tags attached within 30 days of purchase (some exceptions apply). That includes custom Nike By You sneakers.
Please note that Nike X LEGO® brick sets must be sealed and unopened to return.
And remember, there are no return delivery costs.
So go ahead, shop with confidence.
You can start a return online. For additional details, refer to our simple instructions. Remember, we'll cover the delivery costs.
The best way to exchange an order is to simply place a new order for the item you want and return the item you already have.
No, we don't accept returns beyond 30 days.
We stand behind our shoes and gear. If you have a potentially defective or faulty item, and it's within 30 days of your purchase, the items are eligible for the standard return option that works best for you. If it's been more than 30 days and your item is potentially defective or faulty, please see our warranty information for additional details.
If you have a Nike x LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.
Purchases made at a Nike retail store must be returned to the store. Please note that our store returns policies may vary—please contact the store directly if you have questions about their policies.
If you're unable to return your purchase to the store, contact us.