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You can return __unworn and unwashed__ Nike.com and Nike App orders [within 30 days](https://www.nike.com/my/help/a/returns-policy).* Simply follow the steps below to return your order. And remember, we'll cover the return delivery fees for [Nike Members](https://www.nike.com/my/membership) (guest orders will have a [return fee](https://www.nike.com/my/help/a/return-exceptions) subtracted from the refund). 1\. __Sign in to your Nike Member profile__ and go to your order history. Select "View or Manage" for the order you're returning, then select "Start Return". If you purchased as a guest, you'll need to access your order using your order number and email address. 2\. __Choose the items to return__, provide the return reason from the dropdown menu, and select "Continue". 3\. __Choose your return method, confirm your address and submit your return__: - Collection: You can schedule a date to have your return picked up. You'll need to confirm the location of the pick-up and we'll provide a return delivery label. - Drop-off: Use your postcode to find a convenient Ninja Point drop-off location. We'll provide a delivery label that you can use to drop off your return. 4\. __Pack your return for delivery__. Be sure to seal the package and remove or cover any previous delivery labels and barcodes to avoid delivery delays. 5\. __Send your items back__ according to your chosen return method: - Collection: Hand your packaged return to the agent at the appointed time and location. Unattended returns *won't* be collected—someone must be present to hand over the return. - Drop-off: Drop off your return at an eligible Ninja Point location—they'll need to scan the return delivery label when you drop off your return. Start a Return ## FAQs Where should I drop off my return? You can choose to take your return to [any Ninja Point](https://www.ninjavan.co/en-my/support/find-ninja-point) that accepts return parcels. Please note, the return package cannot be larger than 4kg or 80cm (length + width + height). What should I do if my return is denied? If your return is denied because the Ninja Point is at full capacity, please drop off at a different eligible Ninja Point. If your return is denied due to size or weight, please [contact us](https://www.nike.com/my/help/#contact) for assistance. Can I reschedule my return pick-up? Don't worry if you missed your scheduled pick-up—the return courier will arrange another collection date. If you need assistance, you can [contact us](https://www.nike.com/my/help/#contact) for help. I changed my mind and I want to return a different way—what's next? Please [contact us](https://www.nike.com/my/help/#contact)—we'll help set up your preferred return method. Can I exchange my Nike order? The best way to exchange your order is to simply place a new order for the item you want and return the item you already have. When will I get my refund? Please see our [refund information](https://www.nike.com/my/help/a/refund-info) for details. Can I return my Nike By You shoes? Yes, Nike By You shoes are included in our returns policy. You'll just need to start your return above. What if I have multiple boxes to return? You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster. Why do I need to confirm my address when I submit my return online? When we receive your return, we'll inspect it to make sure the item(s) meet our [returns policy](https://www.nike.com/my/help/a/returns-policy). Items that don't meet our returns criteria may be returned to you—in this case, we'll email you to let you know why your return isn't eligible. Please note, after three unsuccessful delivery attempts, rejected returns will be disposed of. 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