Yes, we’ve made getting your Nike order easier with free in-store pickup for Nike orders. Here’s how it works:
No, Nike gift cards and Nike By You shoes are not eligible to ship to a Nike store. You’ll only be able to select to ship to a Nike store if all items in your order are eligible.
You can try on items at the store and if need be, return them on the spot. After you leave the store with your order, if you need to return, please refer to our return policy and follow our return instructions.
We’ll hold your order at the store for seven days, so come in when it works for you. We’ll even send you an email reminder if you haven’t picked up your order after about four days.
If you don’t pick up your order within seven days, we’ll automatically cancel the order and process a refund.
You can check the order status from the "Orders" section on Nike.com or in the Nike App, just like any other Nike order.
We’ll only release the order to the person identified in the delivery address. When the order is picked up, the name on the ID must match the name on the order.
Once your in-store pickup order is placed, you cannot change the shipping method or delivery address.
At this time, store pickup is only available at the Nike Shibuya Scramble Square store.