We’re continuously striving to serve athletes through innovative products, exclusive experiences, and premium services. As part of those efforts, local partner service Nykaa will be handling Nike.com operations starting February 2026. We’re excited to share the following benefits coming soon:
Have more questions about the changes? See the FAQs below.
Nykaa, also known as Nykaa Fashion Limited, is Nike's trusted local partner service in India that will soon manage Nike.com operations. After we relaunch the Nike experience with Nykaa, any newly placed orders will be managed by Nykaa and they will be responsible for your purchases.
No, the transition will not affect any order that you’ve recently placed with us. You can still track your order with us.
The biggest change is that your existing Nike Member profile can no longer be used to login to Nike.com or the Nike App. After we relaunch the Nike experience with Nykaa, you will need to create a new profile. We apologize for any inconvenience.
Additionally, Nike By You and SNKRS web will no longer be available.
Yes, NRC and NTC will continue to operate as they do today. Your current login can be used to run and train with us.
Yes, standard Nike orders can be placed until the temporary timeout. You'll receive an email confirmation once your order is placed. All orders placed before the temporary timeout will be delivered as expected.
You'll be able to track your order before and after the timeout.
Orders placed can only be canceled within 30 minutes of being placed. If you no longer wish to keep your items, you can return them if they comply with our returns policy.
Yes, you can return item(s) placed before the timeout by following our return instructions.
After the timeout, you'll still be able to return your order using our instructions above.
Once we receive your item(s) and inspect it, we'll process a refund to your original payment method. Please see our refund information for more details.
Any unredeemed promo codes you received prior to the temporary timeout can no longer be used once we have relaunched the Nike experience. If you need help, you can contact us.
There’ll be upgrades to the existing Nike.com and Nike App platforms.
After we relaunch the Nike experience, you'll be able to track recent orders or start a return through Nike's order's page if it's within our return policy timeframe.
Need help with a past order or your Nike Member profile data? Contact us for help.