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Having confidence in your shoes and gear is critical to performing well. That's why we stand behind our products—we're here to get you back in the game quickly and with the right gear. If you believe your item has developed a material defect, you can submit a claim using the button below. Depending on your purchase location and the specific item, you may qualify for a repair, replacement or refund. You'll be asked to provide details about your purchase and the issue along with pictures of the item and the affected area. Please read the FAQs below for additional eligibility details before submitting a claim. Submit a claim ## FAQs What items are eligible for a claim? Apparel, equipment and shoes are eligible if they develop a material defect or workmanship fault within two years of the online or shop purchase date. What issues are not covered by the warranty? Nike items are not eligible if: - There is no material or workmanship fault - They show excessive wear, misuse or unauthorised alteration - Only normal wear and tear are present - The product is excessively dirty What information will I need to provide? You'll need to provide the following information when prompted: - Proof of purchase: - Online orders: order number from your order confirmation email - Shop purchases: order number from your shop receipt along with a picture of the receipt - If your receipt does not have an order number, you may have purchased from a partner store—in this case, please work directly with the original place of purchase - Contact information, including your name, email and postal address - A description of the issue along with photos - You'll also need to provide information regarding your use of the product What images will I need to provide? The claim form includes a section to upload photos of your item. Images should be clear and in focus, no bigger than 25 MB and formatted as jpeg or png. You'll need to upload the following images: - The full item - A close-up view of the issue - The product tag with the style number visible - For shop purchases, you'll need to include a picture of the receipt How long does the claim process take? It generally takes us about five working days to review claim requests. If your claim is approved, we'll provide an expected timeline for the next steps, but here are our typical timelines (which may vary depending on your location): - Repairs generally take a few weeks, depending on the item, materials and our current repair volume. - Replacement items are generally dispatched within 14 days of receiving the original item. - Refunds are generally issued within 14 days of receiving the original item. What should I know about repairs? Our aim is to restore your item as close to its original functionality as possible. Note that if the original materials are not available, the characteristics and colour of the repair materials may differ from the original. Also note that repairs are not available for all items or locations. Do I need to accept any terms and conditions? Yes, you'll need to agree to our [claim terms](https://www.nike.com/hu/en/help/a/warranty-claim-form-terms) when you submit a request. We suggest you read the terms before you submit a request. Can I change my delivery address after submitting a claim? Please make sure you check your details before submitting your request to avoid processing delays. However, if you need to update your delivery address, you can [contact us](https://www.nike.com/hu/en/help/#contact) for help. ### Related - [What Is Nike's Return Policy?](https://www.nike.com/returns-policy) - [Warranty Claim Form Terms](https://www.nike.com/warranty-claim-form-terms) Resources [Gift Cards](https://www.nike.com/hu/en/gift-cards) [Find a Store](https://www.nike.com/hu/en/retail/) [Nike Journal](https://www.nike.com/hu/en/stories) [Become a Member](https://www.nike.com/hu/en/membership) [Feedback](https://www.nike.com#site-feedback) [Promo Codes](https://www.nike.com/hu/en/promo-code) [Running Shoe Finder](https://www.nike.com/hu/en/running/shoe-finder) Help [Get Help](https://www.nike.com/hu/en/help) [Order Status](https://www.nike.com/hu/en/orders/details) [Shipping and Delivery](https://www.nike.com/hu/en/help/a/shipping-delivery-eu) [Returns](https://www.nike.com/hu/en/help/a/returns-policy-eu) [Payment Options](https://www.nike.com/hu/en/help/a/payment-options-eu) [Contact Us](https://www.nike.com/hu/en/help/#contact) [Reviews](https://www.nike.com/hu/en/help/a/reviews) Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/hu/en/sustainability) [Accountability](https://www.nike.com/hu/en/accessibility/statement) [Purpose](https://www.nike.com/hu/en/purpose) [Nike Coaching](https://www.nike.com/hu/en/coaching) Community Discounts [Student](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d15e386bcf0b059b3b1708/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx6ExhnX4w%24) [Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa47c3f2fd1cd3069a9c/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4Mc-D7Vg%24) [Resources](https://www.nike.com/hu/en/help) [Gift Cards](https://www.nike.com/hu/en/gift-cards) [Find a Store](https://www.nike.com/hu/en/retail/) [Nike Journal](https://www.nike.com/hu/en/stories) [Become a Member](https://www.nike.com/hu/en/membership) [Feedback](https://www.nike.com#site-feedback) [Promo Codes](https://www.nike.com/hu/en/promo-code) [Running Shoe Finder](https://www.nike.com/hu/en/running/shoe-finder) [Help](https://www.nike.com/hu/en/help) [Get Help](https://www.nike.com/hu/en/help) [Order Status](https://www.nike.com/hu/en/orders/details) [Shipping and Delivery](https://www.nike.com/hu/en/help/a/shipping-delivery-eu) [Returns](https://www.nike.com/hu/en/help/a/returns-policy-eu) [Payment Options](https://www.nike.com/hu/en/help/a/payment-options-eu) [Contact Us](https://www.nike.com/hu/en/help/#contact) [Reviews](https://www.nike.com/hu/en/help/a/reviews) [Company](https://about.nike.com/en) [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/hu/en/sustainability) [Accountability](https://www.nike.com/hu/en/accessibility/statement) [Purpose](https://www.nike.com/hu/en/purpose) [Nike Coaching](https://www.nike.com/hu/en/coaching) ## Community Discounts [Student](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d15e386bcf0b059b3b1708/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx6ExhnX4w%24) [Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa47c3f2fd1cd3069a9c/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4Mc-D7Vg%24) Hungary - © 2026 Nike, Inc. 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