Nike Members just need to sign in before starting their free return from their orders page. For guest orders, access your order with your order number and email address. Check out our return instructions for more information.

Returning your Nike store purchase is easy. Take your items that are unworn and unwashed and still have their product tags attached back to the original purchase location with your proof of purchase (some exceptions apply). Please note, Nike Clearance shop purchases are final – items cannot be returned or exchanged unless they are defective or faulty or they are purchased in Israel or Spain.

If you are unable to return the items at the same store, please contact us to discuss your options.

No, custom Nike By You sneakers and custom Jersey By You football shirts cannot be returned or exchanged unless they are defective or faulty.

We stand behind our shoes and gear. That's why you can return defective or faulty products with a valid proof of purchase within two years of the online or in-store purchase date.

If you have a potentially defective or faulty item, and it's within 30 days of your purchase, the items are eligible for the standard return option that works best for you. After 30 days, you'll need to contact us to start the returns process.

In addition, some Nike products have specific written guarantees and/or warranties—please check the label, hang tag or warranty card for details and return information.

If you have a potentially defective or flawed Hyperice item, please contact Hyperice directly (even if it's within 30 days of purchase) and refer to the Hyperice warranty information for additional details.

If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.