HOW LONG DOES IT TAKE TO GET A NIKE BY YOU ORDER?
Once you submit your unique Nike By You design, we custom-make your Nike By You sneakers and deliver them to you in five weeks or less. Delivery time varies by style—you can find specific delivery estimates on the information pages for all Nike By You shoes.
Is expedited shipping an option for Nike By You orders?
No, expedited shipping isn’t an option for Nike By You shoes—but they’re worth the wait.
How do I check my order status?
You can check your order status online any time. Just use your order number and email address to sign in to our order status page.
Can I return custom Nike By You sneakers?
Yes, please see our return policy for more information.
How much does shipping cost for Nike By You orders?
Nike By You order shipping costs are the same as all Nike.com orders—shipping is always free for NikePlus members. Please see Nike.com shipping options for information on shipping costs for nonmembers. And if you’re not a NikePlus member yet, join now to enjoy the benefits immediately.