## Are There Troubleshooting Steps for the NRC and NTC Apps? Your first go-to if you’re having an issue with the NRC or NTC apps is to make sure your app and mobile device or watch are all running the most current software. Staying updated prevents potential minor issues. If your app and device software are up to date, we have some additional troubleshooting steps below that may resolve your trouble. ### Sign Out and Sign In If your phone or watch are running the latest software, but you're still having issues, try logging out and back in to your app. 1. Tap your profile at the top of the screen. 2. Tap "Settings" and "Log Out." 3. Restart your mobile device or watch and sign back in. ### Remove and Redownload If logging out and back in to your app didn't work, try removing the app from your mobile device and redownloading it. 1. Press on the NRC/NTC App and hold it until you see a pop-up menu. On the menu, tap either "Remove app" for iOS devices or "Uninstall" for Android devices. 2. Go to the iOS App Store or Google Play to download the app again and sign in. For iOS devices, connect Apple Health to NRC/NTC. Please note: - Activity data that has already been synced will not be lost when you remove the app. However, data that exists only on your smartwatch or other connected device may be removed when the app is uninstalled. If this happens, you can manually add your run(s) to NRC. - After signing back in, it may take several days for your activity data to appear in the app. Still having issues? Contact us for help with the NRC and NTC apps.