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# [GET HELP](https://www.nike.com/help)
What can we help you with?searchIcon
What can we help you with?
## Are There Troubleshooting Steps for the NRC and NTC Apps?
Your first go-to if you’re having an issue with the NRC or NTC apps is to make sure your app and mobile device or watch are all running the most current software. Staying updated prevents potential minor issues.
If your app and device software are up to date, we have some additional troubleshooting steps below that may resolve your trouble.
### Sign Out and Sign In
If your phone or watch are running the latest software, but you're still having issues, try logging out and back in to your app.
1. Tap your profile at the top of the screen.
2. Tap "Settings" and "Log Out."
3. Restart your mobile device or watch and sign back in.
### Remove and Redownload
If logging out and back in to your app didn't work, try removing the app from your mobile device and redownloading it.
1. Press on the NRC/NTC App and hold it until you see a pop-up menu. On the menu, tap either "Remove app" for iOS devices or "Uninstall" for Android devices.
2. Go to the iOS App Store or Google Play to download the app again and sign in. For iOS devices, [connect Apple Health to NRC/NTC](https://www.nike.com/help/a/connect-nrc-health-app).
Please note:
- Activity data that has already been synced will not be lost when you remove the app. However, data that exists only on your smartwatch or other connected device may be removed when the app is uninstalled. If this happens, you can [manually add your run(s) to NRC](https://www.nike.com/help/a/add-run-nrc).
- After signing back in, it may take several days for your activity data to appear in the app.
Still having issues? [Contact us](https://www.nike.com/help/#contact) for help with the NRC and NTC apps.
### Related
- [How Do I Get Started in the NRC App?](https://www.nike.com/nrc-start-run)
- [How Do I Change My NRC App Settings?](https://www.nike.com/nrc-settings)
- [Get Answers for Commonly-asked NTC and NRC Questions](https://www.nike.com/ntc-nrc)
## Need more help? Contact us.
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### NRC, NTC & .SWOOSH
1-800-806-6453
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Monday - Friday
Resources
[Gift Cards](https://www.nike.com/gift-cards)
[Corporate Sales](https://www.nike.com/corporate-sales)
[Find a Store](https://www.nike.com/retail)
[Membership](https://www.nike.com/membership)
[Product News](https://www.nike.com/product-news)
[Magazine](https://about.nike.com/en/magazine)
[Site Feedback](https://www.nike.com#site-feedback)
Help
[Get Help](https://www.nike.com/help)
[Order Status](https://www.nike.com/orders/details/)
[Shipping and Delivery](https://www.nike.com/help/a/shipping-delivery)
[Returns](https://www.nike.com/help/a/returns-policy)
[Order Cancellation](https://www.nike.com/help/a/change-cancel-order)
[Payment Options](https://www.nike.com/help/a/payment-options)
[Gift Card Balance](https://www.nike.com/orders/gift-card-lookup)
[Contact Us](https://www.nike.com/help/#contact)
Company
[About Nike](https://about.nike.com/en)
[News](http://news.nike.com/)
[Careers](https://jobs.nike.com/)
[Investors](http://investors.nike.com/)
[Purpose](https://purpose.nike.com/)
[Sustainability](https://www.nike.com/sustainability)
[Accessibility](https://www.nike.com/us/en/accessibility/#introduction)
Promotions & Discounts
[Student](https://www.nike.com/help/a/student-discount)
[Military](https://www.nike.com/help/a/military-discount)
[Teacher](https://www.nike.com/help/a/teacher-discount)
[First Responders & Medical Professionals](https://www.nike.com/help/a/first-responder-discount)
[Birthday](https://www.nike.com/help/a/birthday-terms-promo)
[Resources](https://www.nike.com/help)
[Gift Cards](https://www.nike.com/gift-cards)
[Corporate Sales](https://www.nike.com/corporate-sales)
[Find a Store](https://www.nike.com/retail)
[Membership](https://www.nike.com/membership)
[Product News](https://www.nike.com/product-news)
[Magazine](https://about.nike.com/en/magazine)
[Site Feedback](https://www.nike.com#site-feedback)
[Help](https://www.nike.com/help)
[Get Help](https://www.nike.com/help)
[Order Status](https://www.nike.com/orders/details/)
[Shipping and Delivery](https://www.nike.com/help/a/shipping-delivery)
[Returns](https://www.nike.com/help/a/returns-policy)
[Order Cancellation](https://www.nike.com/help/a/change-cancel-order)
[Payment Options](https://www.nike.com/help/a/payment-options)
[Gift Card Balance](https://www.nike.com/orders/gift-card-lookup)
[Contact Us](https://www.nike.com/help/#contact)
[Company](https://about.nike.com/en)
[About Nike](https://about.nike.com/en)
[News](http://news.nike.com/)
[Careers](https://jobs.nike.com/)
[Investors](http://investors.nike.com/)
[Purpose](https://purpose.nike.com/)
[Sustainability](https://www.nike.com/sustainability)
[Accessibility](https://www.nike.com/us/en/accessibility/#introduction)
[Promotions & Discounts](https://www.nike.com/promo-code)
[Student](https://www.nike.com/help/a/student-discount)
[Military](https://www.nike.com/help/a/military-discount)
[Teacher](https://www.nike.com/help/a/teacher-discount)
[First Responders & Medical Professionals](https://www.nike.com/help/a/first-responder-discount)
[Birthday](https://www.nike.com/help/a/birthday-terms-promo)
United States
- © 2026 Nike, Inc. All Rights Reserved.
- Guides
- [Nike Air](https://www.nike.com/air)
- [Nike Air Force 1](https://www.nike.com/air-force-1)
- [Nike Air Max](https://www.nike.com/air-max)
- [Nike FlyEase](https://www.nike.com/flyease)
- [Nike Flyknit](https://www.nike.com/flyknit)
- [Nike Free](https://www.nike.com/free)
- [Nike React](https://www.nike.com/react)
- [Nike Vaporfly](https://www.nike.com/running/vaporfly)
- [Nike ZoomX](https://www.nike.com/zoomx)
- [Space Hippie](https://www.nike.com/space-hippie)
- [Terms of Sale](https://agreementservice.svs.nike.com/us/en_us/rest/agreement?agreementType=termsOfSale&uxId=com.nike.commerce.nikedotcom.web&country=US&language=en&requestType=redirect)
- [Terms of Use](https://agreementservice.svs.nike.com/us/en_us/rest/agreement?agreementType=termsOfUse&uxId=com.nike.commerce.nikedotcom.web&country=US&language=en&requestType=redirect)
- [Nike Privacy Policy](https://agreementservice.svs.nike.com/rest/agreement?agreementType=privacyPolicy&uxId=com.nike.commerce.nikedotcom.web&requestType=redirect)
- [
\
Your Privacy Choices](https://www.nike.com/guest/settings/do-not-share-my-data)
- [CA Supply Chains Act](https://about.nike.com/en/impact-resources/statement-on-forced-labor)
## Africa
- [__Egypt__
\
English](https://www.nike.com/eg/)
- [__Morocco__
\
English](https://www.nike.com/ma/en/)
- [__Maroc__
\
Français](https://www.nike.com/ma/)
- [__South Africa__
\
English](https://www.nike.com/za/)
## Americas
- [__Argentina__
\
Español](https://www.nike.com.ar)
- [__Brasil__
\
Português](https://www.nike.com.br)
- [__Canada__
\
English](https://www.nike.com/ca/)
- [__Canada__
\
Français](https://www.nike.com/ca/fr/)
- [__Chile__
\
Español](https://www.nike.cl)
- [__Colombia__
\
Español](https://www.nike.com.co)
- [__México__
\
Español](https://www.nike.com/mx/)
- [__Peru__
\
Español](https://www.nike.com.pe)
- [__Puerto Rico__
\
Español](https://www.nike.com/pr/)
- [__United States__
\
English](https://www.nike.com)
- [__Estados Unidos__
\
Español](https://www.nike.com/us/es/)
- [__Uruguay__
\
Español](https://www.nike.com.uy)
- [__Latin America__
\
Español](https://www.nike.com/xl/)
## Asia Pacific
- [__Australia__
\
English](https://www.nike.com/au/)
- [__中国大陆__
\
简体中文](https://www.nike.com.cn/)
- [__Hong Kong__
\
English](https://www.nike.com.hk/)
- [__香港__
\
繁體中文](https://www.nike.com.hk/)
- [__India__
\
English](https://www.nike.in/)
- [__Indonesia__
\
English](https://www.nike.com/id/)
- [__Japan__
\
English](https://www.nike.com/jp/en/)
- [__日本__
\
日本語](https://www.nike.com/jp/)
- [__대한민국__
\
한국어](https://www.nike.com/kr/)
- [__Malaysia__
\
English](https://www.nike.com/my/)
- [__New Zealand__
\
English](https://www.nike.com/nz/)
- [__Philippines__
\
English](https://www.nike.com/ph/)
- [__Singapore__
\
English](https://www.nike.com/sg/)
- [__台灣__
\
繁體中文](https://www.nike.com/tw/)
- [__ไทย__
\
ภาษาไทย](https://www.nike.com/th/)
- [__Vietnam__
\
English](https://www.nike.com/vn/)
## Europe
- [__Österreich__
\
Deutsch](https://www.nike.com/at/)
- [__Austria__
\
English](https://www.nike.com/at/en/)
- [__Belgien__
\
Deutsch](https://www.nike.com/be/de/)
- [__Belgium__
\
English](https://www.nike.com/be/en/)
- [__Belgique__
\
Français](https://www.nike.com/be/fr/)
- [__België__
\
Nederlands](https://www.nike.com/be/)
- [__Bulgaria__
\
English](https://www.nike.com/bg/)
- [__Croatia__
\
English](https://www.nike.com/hr/)
- [__Česká republika__
\
Čeština](https://www.nike.com/cz/)
- [__Czech Republic__
\
English](https://www.nike.com/cz/en/)
- [__Danmark__
\
Dansk](https://www.nike.com/dk/)
- [__Denmark__
\
English](https://www.nike.com/dk/en/)
- [__Finland__
\
English](https://www.nike.com/fi/)
- [__France__
\
Français](https://www.nike.com/fr/)
- [__Deutschland__
\
Deutsch](https://www.nike.com/de/)
- [__Ελλάδα__
\
ελληνικά](https://www.nike.com/gr/)
- [__Hungary__
\
English](https://www.nike.com/hu/en/)
- [__Magyarország__
\
Magyar](https://www.nike.com/hu/)
- [__Ireland__
\
English](https://www.nike.com/ie/)
- [__Israel__
\
English](https://www.nike.com/il/)
- [__Italia__
\
Italiano](https://www.nike.com/it/)
- [__Luxemburg__
\
Deutsch](https://www.nike.com/lu/de/)
- [__Luxembourg__
\
English](https://www.nike.com/lu/en/)
- [__Luxembourg__
\
Français](https://www.nike.com/lu/)
- [__Netherlands__
\
English](https://www.nike.com/nl/en/)
- [__Nederland__
\
Nederlands](https://www.nike.com/nl/)
- [__Norway__
\
English](https://www.nike.com/no/en/)
- [__Norge__
\
Norsk](https://www.nike.com/no/)
- [__Polska__
\
Polski](https://www.nike.com/pl/)
- [__Portugal__
\
English](https://www.nike.com/pt/en/)
- [__Portugal__
\
Português](https://www.nike.com/pt/)
- [__Romania__
\
English](https://www.nike.com/ro/)
- [__Россия__
\
Русский](https://www.nike.com/ru/)
- [__Slovakia__
\
English](https://www.nike.com/sk/)
- [__Slovenia__
\
English](https://www.nike.com/si/)
- [__Espanya__
\
Català](https://www.nike.com/es/ca/)
- [__España__
\
Español](https://www.nike.com/es/)
- [__Sweden__
\
English](https://www.nike.com/se/en/)
- [__Sverige__
\
Svenska](https://www.nike.com/se/)
- [__Schweiz__
\
Deutsch](https://www.nike.com/ch/)
- [__Switzerland__
\
English](https://www.nike.com/ch/en/)
- [__Suisse__
\
Français](https://www.nike.com/ch/fr/)
- [__Svizzera__
\
Italiano](https://www.nike.com/ch/it/)
- [__Türkiye__
\
Türkçe](https://www.nike.com/tr/)
- [__United Kingdom__
\
English](https://www.nike.com/gb/)
## Middle East
- [__Saudi Arabia__
\
English](https://www.nike.sa/en/home)
- [__المملكة العربية السعودية__
\
العربية](https://www.nike.sa/ar/home)
- [__United Arab Emirates__
\
English](https://www.nike.ae/en/home)
- [__الإمارات العربية المتحدة__
\
العربية](https://www.nike.ae/ar/home)
- [__Qatar__
\
English](https://www.nike.qa/en/home)
- [__دولة قطر__
\
العربية](https://www.nike.qa/ar/home)
- [__Kuwait__
\
English](https://www.nike.com.kw/en/home)
- [__الكويت__
\
العربية](https://www.nike.com.kw/ar/home)