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SNKRS Reserve is a Nike pre-order experience that gives more Nike Members a chance to score some of our most exclusive drops in their size. Because Reserve releases are made-to-order, your size will be available as long as the Reserve window is open. Once the pre-order window closes, we’ll make your order and ship it directly to you. Here's how it works: - You’ll see upcoming Reserve releases in your SNKRS App feed. - Tap the card to see release details and choose to get notified when the pre-order window opens. - When it opens, reserve your size, head to checkout, and we’ll get to work making your specific purchase. Don’t wait too long to reserve your size, the order window is open for a limited time. 
 *__Pssst...don’t miss out on knowing when the next SNKRS Reserve drop is, check out our__* [*__SNKRS tips__*](https://www.nike.com/help/a/launch-tips) *__so you can focus on grabbing the styles you want.__* In addition to guaranteeing your size, SNKRS Reserve helps us reduce excess product and material waste by providing greater clarity around demand. Because we know exactly how many items we're making, we can better align production volume with demand.  ## FAQs When will I be charged for my order? We'll collect payment when you successfully place your SNKRS Reserve order. We'll send an order confirmation email with your payment details. Can I cancel my order after it’s placed? Yes, you cancel your order in the SNRKS App within 30 minutes. To cancel, tap on the "Profile" tab to locate your order in "Reserve History" and tap the "Cancel Order" button. After 30 minutes, orders can't be canceled. How long does it take for my item to be made? Production time varies by style and the materials used, but we'll provide the shipping date on each style's product page and in your order confirmation. If there are any productions delays we'll let you know as soon as possible. What if there’s a production delay? If we do not fulfill an order on time, you’ll have the option to cancel your order. We’ll communicate the new delivery timeframe, so you can make the choice to continue to wait or cancel. If you wish to cancel, please [contact us](https://www.nike.com/help/#contact). How do I check my order status? You can view your order status by going to your profile in the SNKRS App and tapping "Reserve History." Be aware that the status won’t change until your shoes are complete and shipping to you. Once they do ship, we’ll send a confirmation email with tracking information so you can track your order. Can I return my order? Since all SNKRS Reserve items are made-to-order, all sales are final and cannot be returned. Can I return my order? Since all SNKRS Reserve items are made-to-order, all sales are final and cannot be returned unless defective. Can I exchange my order for a different size? Since SNKRS Reserve orders are made-to-order, they cannot be exchanged. Please make sure you choose the correct size. Can I change my shipping address before my order ships? Yes, as long as it’s before production starts, you can [contact us](https://www.nike.com/help/#contact) to change the shipping address on your SNKRS Reserve order. Please note that the new address must be within the same state as the original address entered during checkout. ### Related - [What is Nike Membership?](https://www.nike.com/member-benefits) ## Need more help? Contact us. 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