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You can't make changes to an order, but you can cancel it within 30 minutes of placing it. To cancel an order: 1. If you’re a Nike Member, [sign in](https://www.nike.com/orders/?showSignin=true) to open your order (or navigate to your [orders page](https://www.nike.com/orders/?showSignin=true) if you're already signed in). 2. Tap or click "View or Manage" for the order you want to cancel. 3. Tap or click the "Cancel Order" button and follow the prompts. Guests will need to [enter their order number and email address](https://www.nike.com/orders/details/) and then look for the "Cancel Order" button. If you don’t see the cancel button, your order is no longer eligible to be canceled. After 30 minutes, even our Nike representatives cannot cancel the order. But don’t worry—once the items arrive you can [return or exchange](https://www.nike.com/help/a/how-to-return) them. Cancel Member Order Cancel Guest Order Unfortunately changes of any kind are not possible, including changing an item’s color, size, or quantity, your shipping selection, or your delivery address. If it’s still within 30 minutes of placing your order, your best bet is to cancel the order and place a new one. ## FAQs If it’s been 30 minutes, can I contact Nike to help cancel my order? Unfortunately, after 30 minutes even we are unable to cancel an order, but you can [return or exchange](https://www.nike.com/help/a/how-to-return) the order after it arrives. How do refunds work for canceled orders? We don’t charge your payment until the order ships. If you cancel an order, you won’t be charged, so you won’t need to be refunded. You might see an initial authorization for the order total—this is a temporary hold on funds that will automatically drop off within a few days. Can I change the shipping address on my order? No, our team moves quickly to process and ship your order—we cannot change your delivery address. However, if you're registered with some carriers, you may be able to work directly with them (potentially for a fee) to deliver another day or redirect your shipment to a pickup point or a neighbor's house. Can I change the shipping address on my Nike By You order? Depending on the status of your custom order, we may be able to change your Nike By You delivery address. Please [contact us](https://www.nike.com/help/#contact) for assistance. 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