Can I buy online and pick up at a Nike store?

Yes, we offer same-day pick-up for products available at participating Nike stores. It's free, easy and fast—items are generally ready for pick-up within two hours.

Choose store pick-up at checkout

  1. Shop on Nike.com or the Nike App and head to checkout.
  2. Select "Pick up" to see if your items are available for same-day pick-up at a nearby Nike store.
  3. If your items are available, select your preferred participating store and confirm your contact information.
  4. We'll prepare your order, usually within two hours, and email you a QR code when it's ready.
  5. Head to the store, provide your original government-issued photo ID and the code to scan, and pick up your order. Please note, the name on the photo ID must match the name on the order.

FAQs

How do I know if my order qualifies for in-store pick-up?

You'll be able to select an eligible Nike store at checkout if all of the items in your bag are available at a store near you.

How long will you hold my order?

We'll hold your order for seven days. Check the store opening hours and come in when it works for you. We'll even send you an email reminder.

If you don't pick up your items within seven days, we'll automatically cancel the order and process a refund.

What if I don't have my QR code with me?

It's not a big deal, you can provide the order number (along with your photo ID).

Can someone else get my order for me?

For your protection, we'll only release orders to the person who placed it. But don't worry, we'll hold your items for seven days, giving you plenty of time to swing by.

Can I cancel my order if I change my mind?

Yes, you can cancel your order within 30 minutes of placing it.

How do I return my order?

You can return your order just like any other Nike order—just follow our return instructions.

Additional information

  • Store pick-up is only available at participating Nike stores.
  • Nike gift cards are not eligible for store pick-up.
  • SNKRS App orders are not eligible for store pick-up.

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