IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
Yes, we offer same-day pick-up for products available at participating Nike stores. It's free, easy and fast—items are generally ready for pick-up within two hours.
You'll be able to select an eligible Nike store at checkout if all of the items in your bag are available at a store near you.
We'll hold your order for seven days. Check the store opening hours and come in when it works for you. We'll even send you an email reminder.
If you don't pick up your items within seven days, we'll automatically cancel the order and process a refund.
It's not a big deal, you can provide the order number (along with your photo ID).
For your protection, we'll only release orders to the person who placed it. But don't worry, we'll hold your items for seven days, giving you plenty of time to swing by.
Yes, you can cancel your order within 15 minutes of placing it.
You can return your order just like any other Nike order—just follow our return instructions.