IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
Having confidence in your shoes and gear are critical to performing well. That's why we stand behind all our products. Whether you need to return your purchase or are experiencing a potential defect, we are here to get you back into the game quickly and with the right gear.
If you believe your item(s) have developed a material defect, and it's within two years of the of the online or in-store purchase date, you can submit a product claim by tapping or clicking the button below and completing our claim web form.
You'll be asked to provide details about the issue, along with pictures of the affected area. After receiving your submission, we'll review the information and provide a decision within five working days.
See the FAQs below for more information about the warranty process before submitting your request.
Nike products are not eligible if:
Your apparel, equipment or shoes are eligible if they develop a material defect or workmanship flaw.
You'll need to provide the information below when prompted.
*Nike Partner shop receipts may not include an order number. In that scenario, please work directly with the shop.
Your claim warranty form will include a section to upload photos of your item. Any images should be formatted as either a jpeg, png or heic. Images should be no bigger than 25MB in size. Make sure all phots are clear and in focus. You'll need to upload the following:
No, addresses can't be changed after a claim is submitted. Make sure you check your details before submitting your request.
Depending on your claim details and purchase location, we'll offer a refund or replacement product for your defective item. If approved, use the provided return label to send the item to us.
Once we receive your defective item, it will take up to 14 days to receive your refund or replacement product.
If you believe your Hyperice is faulty, please contact Hyperice directly (even within 30 days of purchase). For additional details, please refer to Hyperice's warranty information.
If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.