## How do I return my Nike order? You can return most Nike.com and Nike App orders that are __unworn and unwashed and still have their product tags attached__ within 30 days (some exceptions apply). ### Return at a Nike store Nike Members and guests can return Nike orders, as long as items are __unworn and unwashed and still have their product tags attached,__ at eligible Nike stores. Just find a Nike store that accepts returns in the same country where you made the original purchase, bring us your item(s) and the original form of payment, and have either your order barcode or order number ready. You can find your order barcode at nike.com/orders. Please note, some exceptions apply: - Nike Clearance stores do not accept returns for Nike.com or Nike App orders. - Hyperice items cannot be returned at any Nike stores. - Nike stores are unable to refund any applicable delivery fees. ### Post your return __1. Sign in__ to your Member profile and go to your order history, select "View or Manage" for the order you're returning, then select "Start a Return or Exchange". If you purchased as a guest, you'll need to access your order using your order number and email address. __2. Select the items to return__ and provide the return reason. __3. Submit your return__ and choose your return method: - __Return code__: No printer needed. We'll email you a scannable code to take to a carrier location. They'll scan it and provide a pre-paid delivery label. - __Return label to print:__ We'll automatically email a printable pre-paid label. __4. Pack your items__ for delivery and remove or cover any previous delivery labels and barcodes to avoid delivery delays. __5. Send it back.__ Drop off your return package with the courier you selected and keep your postage confirmation. - __Return code:__ Show the carrier your scannable return code on your mobile device. They'll scan your code, print your label and send your return. You can find your code on your return details page. - __Return label:__ Print your label and securely attach it to your package. *Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer. And if you have a potentially defective or faulty item, please see our warranty information for additional details and next steps.* ## FAQs What if I can't print a return delivery label? Nike Members and guests can opt to get a scannable return code. You can show the code to the carrier and they'll print a delivery label for you. If you already created a return, access your scannable code any time on your return details page. When will I get my refund? Please see our refund information for additional details.  Can I exchange my order? Yes, you can exchange eligible items. Please see our exchange instructions for more information. How do I return a gift I received? Refunds for returns are issued to the original payment method, but can be refunded to a Nike gift card instead if requested by the person who placed the order. Please work with the gift giver if you need to return any items. What should I do if I receive the wrong item or if an item is damaged or missing? If you received an incorrect or damaged item, please contact us so we can help. If an item is missing from your delivery, first check your order status—if you ordered multiple items, you may get multiple deliveries and the missing item may arrive separately. If your entire order shows as delivered, be sure to check all delivery locations for an additional package (for example, front porch, letterbox, etc.). If you have all deliveries and are still missing an item, please contact us. How do I return a Nike store purchase? Returning your Nike store purchase is easy. Take your items that are unworn and unwashed and still have their product tags attached back to the original purchase location with your proof of purchase (some exceptions apply). Please note, you cannot send a Nike store return by post; you'll need to return it to the original purchase location. If you are unable to return the items at the same store, please contact us to discuss your options. Can I return defective or faulty items? We stand behind our shoes and gear. If you have a potentially defective or faulty item, please see our warranty information for additional details and next steps to file a claim. If you have a potentially defective or faulty Hyperice item, please contact Hyperice directly and refer to the Hyperice warranty information for additional details. If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.