You'll be able to select a pick-up point location at checkout if all of the items in your bag are eligible. If any of your items are not eligible, you'll receive an "Unavailable" message after selecting a pick-up point, and you'll need to select a different delivery option. Note that Nike By You sneakers are not eligible for delivery to a pick-up point.

Your order will be dispatched via standard delivery to the pick-up location. We'll show you an estimated delivery date during checkout and in your shipping confirmation email.

For orders shipped to a self-service locker, you'll need the QR code that the carrier will email directly to you after the shipment is delivered. If you don't get the QR code email, be sure to check your spam or junk email folders. You can also get the QR code anytime from the DPD tracking page—just click the tracking link in your shipping confirmation email and enter your postcode on the DPD tracking page to get your QR code. If you're unable to get the QR code, you can pick up your delivery with a valid ID.

For other pick-up locations, be sure to bring your confirmation email, government-issued ID and any courier-provided documentation.

Business hours vary by location. When the courier emails your pick-up code, they'll include the location's business hours.

Depending on the courier and location, orders are typically held for 5–10 days. Your order tracking email will have the exact amount of time your order will be held.

If you don't pick up your order within the designated time, it'll be returned to us and we'll issue a refund.