IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
If your Nike.com or Nike App purchase isn't quite right, and you have a different size or colour in mind, you can exchange most items that are unworn and unwashed and still have their product tags attached within 30 days.
Nike Members can complete their exchange on Nike.com or in the Nike App. Here's how:
If you made your online purchase as a guest, please contact us to organise an exchange.
Once you've set up an exchange, it's best to dispatch the item back to us. If you return at a shop instead, our system won't recognise it as an exchange, and your exchange item won't be dispatched.
No, we'll cover the cost of standard delivery for your exchange shipment.
You can take the item you want to exchange and your proof of purchase back to the original purchase location. Note that Nike Clearance store purchases are final and cannot be returned or exchanged unless defective or faulty.