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If your Nike.com or Nike App purchase isn't quite right, and you have a different size or colour in mind, you can exchange most items that are __unworn and unwashed and still have their product tags attached__ [within 30 days](https://www.nike.com/dk/en/help/a/returns-policy). Nike Members can complete their exchange on Nike.com or in the Nike App. Here's how: - First, [sign in](https://www.nike.com/orders/?showSignin=true). Then find the item in your [order history](https://www.nike.com/orders), open the order, select "Start a Return or Exchange" and follow the prompts. We'll guide you through the process to select the perfect replacement. - Submit your exchange, and we'll provide a prepaid delivery label so you can send your original item back for free. - Once we receive it, we'll deliver your exchange. Please note we must receive your original item within 17 days of submitting your exchange. If you made your online purchase as a guest, please [contact us](https://www.nike.com/dk/en/help/#contact) to organise an exchange. ## FAQs I've set up an exchange online or called to arrange an exchange, can I return in-store instead of dispatching my item? Once you've set up an exchange, it's best to dispatch the item back to us. If you return at a shop instead, our system won't recognise it as an exchange, and your exchange item won't be dispatched. Will I need to pay to have my exchange item delivered? No, we'll cover the cost of standard delivery for your exchange shipment. How do I exchange a Nike store purchase? You can take the item you want to exchange and your proof of purchase back to the original purchase location. Note that Nike Clearance store purchases are final and cannot be returned or exchanged unless defective or faulty. ### Related - [What Is Nike's Returns Policy?](https://www.nike.com/returns-policy) - [How do I return my Nike order?](https://www.nike.com/how-to-return) ## Contact Us Chat Icon ### Chat with us 7:00–0:00 7 days a week Phone Icon ### Call us +45 (0) 38487904 9:00 - 21:00 Monday - Friday 9:00 - 18:00 Saturday Store Icon ### Find a Store Resources [Gift Cards](https://www.nike.com/dk/en/gift-cards) [Find a Store](https://www.nike.com/dk/en/retail/) [Nike Journal](https://www.nike.com/dk/en/stories) [Become a Member](https://www.nike.com/dk/en/membership) [Feedback](https://www.nike.com#site-feedback) [Promo Codes](https://www.nike.com/dk/en/promo-code) [Running Shoe Finder](https://www.nike.com/dk/en/running/shoe-finder) Help [Get Help](https://www.nike.com/dk/en/help) [Order Status](https://www.nike.com/dk/en/orders/details) [Shipping and Delivery](https://www.nike.com/dk/en/help/a/shipping-delivery-eu) [Returns](https://www.nike.com/dk/en/help/a/returns-policy-eu) [Payment Options](https://www.nike.com/dk/en/help/a/payment-options-eu) [Contact Us](https://www.nike.com/dk/en/help/#contact) [Reviews](https://www.nike.com/dk/en/help/a/reviews) Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/dk/en/sustainability) [Accessibility](https://www.nike.com/accessibility) [Accessibility Statement](https://www.nike.com/dk/en/accessibility/statement) [Purpose](https://www.nike.com/dk/en/purpose) [Nike Coaching](https://www.nike.com/dk/en/coaching) Community Discounts [Student](https://services.sheerid.com/verify/68d15e386bcf0b059b3b1708/?locale=en-GB) [Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa47c3f2fd1cd3069a9c/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4Mc-D7Vg%24) [Medical Professionals](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d55e0d273c5b3a03a5b0ac/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx715S7Egg%24) [Resources](https://www.nike.com/dk/en/help) [Gift Cards](https://www.nike.com/dk/en/gift-cards) [Find a Store](https://www.nike.com/dk/en/retail/) [Nike Journal](https://www.nike.com/dk/en/stories) [Become a Member](https://www.nike.com/dk/en/membership) [Feedback](https://www.nike.com#site-feedback) [Promo Codes](https://www.nike.com/dk/en/promo-code) [Running Shoe Finder](https://www.nike.com/dk/en/running/shoe-finder) [Help](https://www.nike.com/dk/en/help) [Get Help](https://www.nike.com/dk/en/help) [Order Status](https://www.nike.com/dk/en/orders/details) [Shipping and Delivery](https://www.nike.com/dk/en/help/a/shipping-delivery-eu) [Returns](https://www.nike.com/dk/en/help/a/returns-policy-eu) [Payment Options](https://www.nike.com/dk/en/help/a/payment-options-eu) [Contact Us](https://www.nike.com/dk/en/help/#contact) [Reviews](https://www.nike.com/dk/en/help/a/reviews) [Company](https://about.nike.com/en) [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/dk/en/sustainability) [Accessibility](https://www.nike.com/accessibility) [Accessibility Statement](https://www.nike.com/dk/en/accessibility/statement) [Purpose](https://www.nike.com/dk/en/purpose) [Nike Coaching](https://www.nike.com/dk/en/coaching) ## Community Discounts [Student](https://services.sheerid.com/verify/68d15e386bcf0b059b3b1708/?locale=en-GB) [Teacher](https://urldefense.com/v3/__https://services.sheerid.com/verify/68dcfa47c3f2fd1cd3069a9c/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx4Mc-D7Vg%24) [Medical Professionals](https://urldefense.com/v3/__https://services.sheerid.com/verify/68d55e0d273c5b3a03a5b0ac/?locale=en-GB__%3B%21%21KLCbKzk%21nTvDkRbY-BbSpoWsFhAQdmMrehEzU3loDux4_exRVjO9--Ik_EbQNJ3bX2gkEwR7F9cVVROFKqLxE4B8uW6bnx715S7Egg%24) Denmark - © 2026 Nike, Inc. 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