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[NikeSKIMS Guides](https://www.nike.com/ca/nikeskims) - [NikeSKIMS Lookbook](https://www.nike.com/ca/nikeskims-lookbook) - [NikeSKIMS Bra Guide](https://www.nike.com/ca/nikeskims-bra-guide) - [NikeSKIMS Fabric Guide](https://www.nike.com/ca/nikeskims-collection-guide) - [Back to School](https://www.nike.com/ca/back-to-school) Cancel Cancel Popular Search Terms [](https://www.nike.com/ca/favorites "Favourites")[](https://www.nike.com/ca/cart "Bag Items: 0") # [GET HELP](https://www.nike.com/ca/help) What can we help you with?searchIcon What can we help you with? ## How do I return my Nike order? You can return [eligible unworn and unwashed Nike.com and Nike App orders within 30 days](https://www.nike.com/ca/help/a/returns-policy). Simply follow the steps below to return your order. 1. __Open the order__. Nike Members, [sign in](https://www.nike.com/ca/orders/?showSignin=true) to get free return delivery. Select "View or Manage" for the order you're returning, then select "Start a Return". If you purchased as a guest, you'll need to [open your order](https://www.nike.com/ca/orders) using your order number and email address. 2. __Select the items to return__, provide the return reason and continue. 3. __Submit your return__. We'll automatically email a delivery label to print. 4. __Pack your items__ for delivery, remove or cover any previous delivery labels and barcodes to avoid delivery delays, and securely seal the package. 5. __Send it back__. Print and attach the return delivery label. - Members can use their pre-paid delivery label to drop off at the nearest FedEx location. - Guests can send the return with the carrier of their choice—they will also need to cover the delivery costs. Start a free Member return Start a guest return *Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer.* ## FAQs When will I get my refund? Please see our [refund information](https://www.nike.com/ca/help/a/refund-info) for details. Can I exchange a Nike order? The best way to exchange an order is to simply return the item you already have and place a new order for the item you want. What if I have multiple boxes to return? You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster. Can I return items after 30 days? No, we don't accept returns beyond 30 days unless the item is faulty or damaged. What about defective or faulty items? If your item is potentially defective or faulty and it's been less than 30 days since your Nike purchase, simply return the item. If it's been more than 30 days since your purchase, please see our [warranty information](https://www.nike.com/ca/help/a/shoe-warranty) for additional details. If you have a Nike X LEGO brick set with missing or damaged parts, you can [request replacement pieces directly from the LEGO website](https://www.nike.com/ca/help/a/lego). Can I return my Nike.com or Nike App order to a Nike store? 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