IMPORTANT NOTICE:
Nike's only official consumer support contact details are those published directly on Nike.com.
Phone numbers or contact details found through online searches or AI‑powered tools may not be associated with Nike.
If you contact Nike using details not listed on Nike.com and are asked to provide full credit card information, this may indicate an attempt by third parties to impersonate Nike consumer support.
You can return eligible unworn and unwashed Nike.com and Nike App orders within 30 days. Simply follow the steps below to return your order.
Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer.
Please see our refund information for details.
The best way to exchange an order is to simply return the item you already have and place a new order for the item you want.
You can package your return in multiple packages if needed, but make sure that you create a separate return for each box. This helps us process your return faster.
No, we don't accept returns beyond 30 days unless the item is faulty or damaged.
If your item is potentially defective or faulty and it's been less than 30 days since your Nike purchase, simply return the item. If it's been more than 30 days since your purchase, please see our warranty information for additional details.
If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.
No, Nike stores do not accept returns for Nike.com or Nike App orders.