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You can't make changes to an order, but you can cancel it within 30 minutes of placing it. To cancel an order: 1. If you're a Nike Member, [sign in](https://www.nike.com/orders/?showSignin=true) to open your order (or navigate to your [orders page](https://www.nike.com/orders/?showSignin=true) if you're already signed in). 2. Tap or click "View or Manage" for the order you want to cancel. 3. Tap or click the "Cancel Order" button and follow the prompts. Guests will need to [enter their order number and email address](https://www.nike.com/orders/details/) and then look for the "Cancel Order" button. If you don't see the cancel button, your order is no longer eligible to be cancelled. But don’t worry—once the order arrives you can [return eligible items](https://www.nike.com/ca/help/a/how-to-return). Cancel Member Order Cancel Guest Order Unfortunately, order changes of any kind are not possible, including changing an item's colour, size or quantity, your shipping selection or your delivery address. If it's still within 30 minutes of placing your order, your best bet is to cancel the order and place a new one. ## FAQs If it's been 30 minutes, can I contact Nike to help cancel my order? Unfortunately, after 30 minutes even we are unable to cancel an order, but you can [return eligible items](https://www.nike.com/ca/help/a/how-to-return) after the order arrives. How do refunds work for cancelled orders? We don't charge your payment until the order ships. If you cancel an order, you won't be charged, so you won't need to be refunded. You might see an initial authorisation for the order total—this is a temporary hold on funds that will automatically drop off within a few days. Can I change the delivery address on my order? No, our team moves quickly to process and dispatch your order—we cannot change your delivery address. However, after your order is dispatched, you may be able to [work directly with the carrier](https://www.fedex.com/en-ca/manage-my-deliveries.html) to see if they can redirect the package to a pick-up facility. ## Contact Us Chat Icon ### Chat with us 10 am - 7 pm ET Monday - Friday Phone Icon ### Call us 1-844-430-6453 10 am - 7 pm ET Monday - Friday Store Icon ### Find a Store Resources [Find a Store](https://www.nike.com/gb/retail/) [Nike Journal](https://www.nike.com/ca/stories) [Become a Member](https://www.nike.com/ca/membership) [Feedback](https://www.nike.com/ca/#site-feedback) Help [Get Help](https://www.nike.com/ca/help) [Order Status](https://www.nike.com/ca/orders/details/) [Shipping and Delivery](https://www.nike.com/ca/help/a/shipping-delivery) [Returns](https://www.nike.com/ca/help/a/returns-policy) [Payment Options](https://www.nike.com/ca/help/a/payment-options) [Contact Us](https://www.nike.com/ca/help/#contact) [Reviews](https://www.nike.com/ca/help/a/reviews) Company [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/ca/sustainability) [Resources](https://www.nike.com/gb/help) [Find a Store](https://www.nike.com/gb/retail/) [Nike Journal](https://www.nike.com/ca/stories) [Become a Member](https://www.nike.com/ca/membership) [Feedback](https://www.nike.com/ca/#site-feedback) [Help](https://www.nike.com/ca/help) [Get Help](https://www.nike.com/ca/help) [Order Status](https://www.nike.com/ca/orders/details/) [Shipping and Delivery](https://www.nike.com/ca/help/a/shipping-delivery) [Returns](https://www.nike.com/ca/help/a/returns-policy) [Payment Options](https://www.nike.com/ca/help/a/payment-options) [Contact Us](https://www.nike.com/ca/help/#contact) [Reviews](https://www.nike.com/ca/help/a/reviews) [Company](https://about.nike.com/en) [About Nike](https://about.nike.com/) [News](https://news.nike.com/) [Careers](https://jobs.nike.com/) [Investors](https://investors.nike.com/) [Sustainability](https://www.nike.com/ca/sustainability) Canada - © 2026 Nike, Inc. 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