IMPORTANT NOTICE:
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You can't make changes to an order, but you can cancel it within 30 minutes of placing it.
To cancel an order:
Guests will need to enter their order number and email address and then look for the "Cancel Order" button.
If you don't see the cancel button, your order is no longer eligible to be cancelled. But don’t worry—once the order arrives you can return eligible items.
Unfortunately, order changes of any kind are not possible, including changing an item's colour, size or quantity, your shipping selection or your delivery address. If it's still within 30 minutes of placing your order, your best bet is to cancel the order and place a new one.
Unfortunately, after 30 minutes even we are unable to cancel an order, but you can return eligible items after the order arrives.
We don't charge your payment until the order ships. If you cancel an order, you won't be charged, so you won't need to be refunded. You might see an initial authorisation for the order total—this is a temporary hold on funds that will automatically drop off within a few days.
No, our team moves quickly to process and dispatch your order—we cannot change your delivery address. However, after your order is dispatched, you may be able to work directly with the carrier to see if they can redirect the package to a pick-up facility.