What is Nike's returns policy?

When you shop Nike online, either in the Nike App or on Nike.com, you can return eligible items within 30 days of delivery. To be eligible for return, items must be unworn, unwashed and unaltered, with the original tags and packaging intact.

Return shipping fees

  • Return shipping is free for Nike Members.
  • Guests will have a $9.95 return shipping fee deducted from their refund.
  • We'll cover the return shipping fees for any faulty or damaged items.

Additional return information

  • Unless the item is faulty or damaged, these items are not eligible to return:
    • Items that have been worn, washed or altered
    • Items without the original tags or original packaging
    • Items without a proof of purchase
    • Items delivered more than 30 days ago
    • Items listed as final sale or not returnable
  • Nike x LEGO® brick sets must be sealed and unopened to return them.
  • If you purchased at a Nike retail store, you'll need to return the purchase to the store. Please note that our store returns policies may vary—please contact the store directly if you have questions about their policies.
  • If you purchased Nike items at another retailer, you'll need to return the purchase to that retailer.
  • Please see our Terms of Sale for more information on our returns policy, including a full list of non-returnable items and exclusions. This does not affect your statutory rights, including under the Australian Consumer Law, which are not excluded.

FAQs

How do I return a Nike order?

You can start a return online. For additional details, refer to our simple instructions. Remember, we'll cover the return shipping costs for Nike Members.

Can I return items after 30 days?

No, we don't accept returns beyond 30 days unless the item is faulty or damaged.

How do I return a faulty or damaged item?

If your item is potentially faulty or damaged and it's been less than 30 days since your Nike delivery, simply return the item. If it's been more than 30 days since delivery, please call us to return the item.

If you have a Nike x LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.

Contact Us

Chat Icon

Chat with us

8:00 am - 10:00 pm GMT +11, Monday - Friday
9:00 am - 6:00 pm GMT +11, Saturday - Sunday
Phone Icon

Call us

1300 656 453
8:00 am - 10:00 pm GMT +11, Monday - Friday
9:00 am - 6:00 pm GMT +11, Saturday - Sunday
Store Icon

Find a Store