You can return or exchange most Nike items within 30 days of an online order delivery or Nike store purchase. For online purchases, this 30-day period includes your statutory 14-day right of withdrawal and grants an additional contractual return period of 16 days (under certain conditions). For further information on your statutory withdrawal right, please refer to Clause 7.1 of Nike's Terms of Sale. To exercise your contractual return right, here's what you need to know:
Please note, if you purchased Nike items at another retailer, you'll need to return the purchase to that retailer. And if you have a potentially defective or faulty item, please see our warranty information for additional details and next steps.
You can exercise your right of withdrawal within the first 14 days of an online order delivery using our returns process—please see our returns instructions for additional information.
Nike Members and guests can return orders at select Nike stores or send their return back to us. Check out our return instructions for more information.
Returning your Nike store purchase is easy. Take your items that are unworn and unwashed and still have their product tags attached back to the original purchase location with your proof of purchase (some exceptions apply).
Please note, you cannot send a Nike store return by post; you'll need to return it to the original purchase location.
If you are unable to return the items at the same store, please contact us to discuss your options.
No, custom Nike By You sneakers and custom Jersey By You football shirts cannot be returned or exchanged unless they are defective or faulty.
We stand behind our shoes and gear. If you have a potentially defective or faulty item, please see our warranty information for additional details and next steps to file a claim.
If you have a potentially defective or faulty Hyperice item, please contact Hyperice directly and refer to the Hyperice warranty information for additional details.
If you have a Nike X LEGO brick set with missing or damaged parts, you can request replacement pieces directly from the LEGO website.