{".comMessageButton":{"value":"Message","description":"Text displayed to consumer on a PDP page to direct them to chat"},"ArticleSuggestion":{"value":"Here's another article that might help.","description":"This is a chatbot response during the consumer's chatting experience before the bot displays an article."},"AthleteCoachAssist":{"value":"An updated Coach Assistance is coming soon! For now, please keep using the ‘Coach Assistance Old’ tab","description":"For internal chat when athletes need help from their coaches, we are implementing a new version and this message will show to those not migrated to new experience."},"AthleteCoachAssistNoCoachesAvailable":{"value":"There are no Coaches available to support at the moment, please try again later.","description":"Internal chat for athletes contacting coach for help, this will display if there aren't any coaches online to support."},"ChatWithAnExpert":{"value":"No, chat with an Expert. ","description":"Consumers will choose this as an option if they want to speak to an athlete during their chatting experience."},"ChatbotStringForElite":{"value":"Hi. As a Nike Elite Athlete, please email NikeElite.NA@nike.com to get the right support for your needs. Thanks for being part of Nike Elite.","description":"This is the string we will show to an elite consumer in chatbot if they interact with chatbot. Need this translated to all languages. "},"ConsumerClosedChatNotification":{"value":"Nike Bot Notification: Customer has closed the chat.","description":"Message to athlete and consumer when consumer has closed chat window"},"EMEA Western Hub How to Return FAQ Messaging":{"value":"If its within 30 days of your online order purchase, and your items are unworn, unwashed and still have their tags attached, you can start your free return by visiting your Orders page. Click below to learn more.","description":"Countries: Bulgaria, Croatia, Israel, Norway, Romania, Slovakia, Switzerland, Turkey"},"EMEA Western Hub Return Policy FAQ Messaging":{"value":"You can return most online orders for free within 30 days of purchase, as long as the items are unworn, unwashed and still have their tags attached.","description":"Countries: Bulgaria, Croatia, Israel, Norway, Romania, Slovakia, Switzerland, Turkey"},"EMEA19 How to Return FAQ Messaging":{"value":"If its within 30 days of your order delivery or store purchase, and your items are unworn, unwashed and still have their tags attached, you can return most items by visiting an eligible Nike store or by shipping them back to us. Visit your Orders page to start your return of an online order or click below to learn more.","description":"Countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden, United Kingdom"},"EMEA19 Return Policy FAQ Messaging":{"value":"You can return most items within 30 days of your online order delivery or store purchase, as long as the items are unworn, unwashed and still have their tags attached. Whether returning in-store or online, returns are free for Nike Members.","description":"Countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden, United Kingdom"},"EndConversationWeb":{"value":"End Conversation","description":"Button that allows consumer to end chat on web"},"ErrorMessageForEliteCaseEscalation":{"value":"This account cannot be modified due to permissions. See the AKB (1313X).","description":"The error message that will show up in SD for chat escalation. Please translate it to Korean and Japanese."},"FindAStoreLinkSuggestion":{"value":"Click the link below to find a store where you can return your items.","description":"This message is displayed before the Find a Store link is displayed for the consumer in the chatbot."},"FindaStore":{"value":"Find a store","description":"This is a chatbot menu option during the consumer's chatting experience."},"Having Trouble In Order Search":{"value":"We're having trouble looking up your order. Please give us a call for additional help.","description":"This message is shown to the consumer after a couple of attempts of showing order numbers not connected to their account."},"Korea How to Return FAQ Messaging":{"value":"If it's within 14 days of your order delivery or store purchase, and your items are unworn, unwashed and still have their tags attached, you can return most items by visiting an eligible Nike store or by sending them back to us. Click below to learn more.","description":"Country: Korea"},"Korea Return Policy FAQ Messaging":{"value":"You can return most items for free within 14 days of your online order delivery (exceptions apply), as long as the items are unworn, unwashed and still have their tags attached. Click below for additional information.","description":"Country: Korea"},"Mexico How to Return FAQ Messaging":{"value":"If its within 30 days of your online order purchase, and your items are unworn and unwashed, you can start your free return by visiting your Orders page. Click below to learn more.","description":"Country: Mexico"},"Mexico Pricing and Promotions Menu Selection":{"value":"Pricing and promotions","description":"Pricing and promotions menu selection"},"Mexico Return Policy FAQ Messaging":{"value":"You can return most online orders for free within 30 days of purchase, as long as the items are unworn and unwashed.","description":"Country: Mexico"},"NaverLinkMessage":{"value":"Track your order in real time:","description":"a consumer can track their order if it's been shipped from the chat bot experience"},"No":{"value":"No"},"PolicySatisfactionReponse":{"value":"Did this answer your question?","description":"Consumers will choose this as an option when asked \"Great, glad we could help, Do you want to start a return?\"."},"PurposePrivacy":{"value":"Privacy","description":"value athlete will select in console as a contact type"},"ResolutionFailedVerification":{"value":"Failed Verification","description":"value athlete will select in console for a contact type"},"ReturnOrderNumber":{"value":"Return Order Number","description":"a field available to agents in Swoosh Desk CRM where they can save the Return Order Number of a consumer for a specific case"},"ReturnSatisfactionAnswer":{"value":"Great. Would you like to start a return?","description":"A dialog option question that the consumer sees before choosing other help options."},"ReturnSatisfactionReponse":{"value":"Satisfied With Return"},"SDLoginErrorMessage":{"value":"Welcome to Swoosh Desk! It looks like something went wrong with your login. You're in, but you don't have the right permissions. Please contact your site leadership team for assistance.","description":"This is the message that is displayed for our athletes if they don't have correct SSO groups"},"Start a Conversation Opening CTA":{"value":"Start a Conversation","description":"CTA to initiate bot"},"StartAReturnOnlineLinkSuggestion":{"value":"Click the link below to find the item in your order history and get started.","description":"This is a message that displays on the chatbot to have the consumer check their order lookup"},"StartReturnAnswerHelp":{"value":"Yes, show me how.","description":"This is a chatbot menu option during the consumer's chatting experience if they need additional help with returns."},"StartReturnAnswerSet":{"value":"No thanks, I'm all set.","description":"This is a chatbot menu option during the consumer's chatting experience during the return dialog."},"StartReturnOnline":{"value":"Start a return online","description":"This is a chatbot menu option during the consumer's chatting experience."},"StartReturnQuestion":{"value":"Great, glad we could help. Do you want to start a return?","description":"This is a question that asks consumers about returns during their chatting journey."},"TestingConsumerMessage":{"value":"Thank you for contacting Nike. We are currently outside of open hours of operation and in the process of testing. In order to get in contact with an Athlete for assistance, please contact us back between 7:00 AM - 11:59 PM.","description":"Message to give to consumer when doing testing in production and we cannot assist them."},"WhileYouAreHere":{"value":"While you're here, how can we help?"},"Yes":{"value":"Yes"},"agentGreeting":{"value":"Thanks for connecting with Nike. We’re catching up with your messages and we’ll be ready to help soon.","description":"Greeting when an agent has joined a chat. "},"backToMenu":{"value":"Back To Menu"},"blockedChatterMessage":{"value":"Chat is currently unavailable.","description":"Will be shown to consumers who try to chat in when they have been blocked. "},"botBeforeWeTransferYouMessage":{"value":"Before we transfer you, tell us a little bit more. Any additional details (like an order number if you have one) can help us connect you with the right person.","description":"Message sent before transfer to an Athlete."},"botConfusedMessage":{"value":"Sorry, I didn't understand that. Please try again.","description":"Message when Bot is confused. "},"botEnablePushNotifications":{"value":"Please enable push notifications so you don't miss our messages."},"botErrorMessage":{"value":"Unfortunately, a system error occurred. Let us start again.","description":"Bot Error Message"},"botFurtherHelpMessage":{"value":"Do you need further help?","description":"Further Help Bot Message"},"botInactivityMessaging":{"value":"It seems like you might have stepped away. When you’re ready to reconnect, just type a new message and we’ll be here to help.","description":"When a consumer doesn't respond for specified timeframe, messaging session goes inactive and they see this message."},"botJustAMomentMessage":{"value":"Thanks! We'll find someone for you in just a moment.","description":"Bot Transfer Message"},"botNextPromptMessage":{"value":"No problem! Choose from the following options to let us know how we can assist you best.","description":"Bot Message when consumer has selected a value and another menu needs to be presented. "},"botNoAgentAvailable":{"value":"Unfortunately, there are no agents available at the moment.","description":"When a consumer tries to transfer from Chat Bot to athlete, but no athlete is available, this message will show."},"botOrderCancelMessage":{"value":"If you act fast you can cancel or change an order within 30 minutes of placing it. To cancel an order and get more information on our cancellation policies, the easiest way is to visit: {contextual nike.com country link}","description":"Order Cancel information - the {} refer to the nike.com link that is respective of the country and language being chatted. "},"botOutOfHoursMessage":{"value":"Got it. Feel free to add more details while you wait. We'll be back to help during regular business hours","description":"Message sent when consumer chats in and provides details outside of Athlete HOOPs"},"botSomethingElseTransferMessage":{"value":"I’m going to transfer you to a Nike Expert who can help.","description":"Something Else value selected transfer to Athlete"},"botTeammateWhatCanHelpWithMessage":{"value":"What can my Teammate help you with?","description":"Something Else additional context "},"botTextOptOut":{"value":"Text STOP to opt out of further messages.","description":"Automated messaging to consumer if they want to opt out of further messages."},"botTextOptOutReceived":{"value":"You've opted out of receiving messages from us, so we won't contact you again.","description":"Message that will show after consumer has elected to opt out of messages."},"botUpToSpeedMessage":{"value":"Thanks! I'll find a Nike Expert to help you out. It'll just take a moment for them to get up to speed.","description":"Something Else - athlete transfer"},"botWelcomeMessage":{"value":"Hey there! 👋 I'm Nike Bot. I'll help connect you to the right Nike expert.","description":"Welcome Message from the Bot when a chat has initiated. "},"botWhatCanWeHelpWith":{"value":"What can we help with?"},"chatCancel":{"value":"Cancel"},"chatCantConnectRightNow":{"value":"We’re sorry, we can’t connect right now.\nFor immediate assistance, hit OK to visit our Contact Us page."},"chatContactUs":{"value":"Contact Us"},"chatImmediateAssistance":{"value":"For immediate assistance, contact us."},"chatSorryCantConnectRightNow":{"value":"Sorry, we can't connect to chat right now"},"chatWithNikeExpert":{"value":"Chat with a Nike Expert"},"endChat":{"value":"End Chat"},"estimatedDeliveryDate":{"value":"Arrives by","description":"when a consumer tracks their order in the chat bot experience, they can see their estimated delivery date if the order has not been delivered yet"},"feelFreeToContactAgain":{"value":"Feel free to contact us again if you need anything else. Have a wonderful day! 🌟"},"foundOrder":{"value":"Found it! I'll pull up your order."},"furtherHelp":{"value":"Do you need further help?"},"happyToHelpOrder":{"value":"I am happy to help you find your order status. "},"happyToHelpReturn":{"value":"I am happy to help you find your return/refund status."},"highVolumeBecauseItsBusy":{"value":"Because it’s so busy, it may take longer than usual to connect you."},"highVolumeDontForgetNotifications":{"value":"Be sure your app notifications are on so we can let you know when someone connects."},"highVolumeKeepAnEye":{"value":"Keep an eye on the chat—we’ll notify you when someone connects."},"highVolumeSitTight":{"value":"Ok. I'll connect you with a Nike Expert who can help. It may take a minute, so thanks for your patience."},"highVolumeThanksForConnecting":{"value":"Thanks for connecting with Nike."},"highVolumeWaitTimeExpectation":{"value":"We’re experiencing higher than usual wait times, so it may take longer than expected to catch up on your messages. We’ll be ready to help as soon as we can."},"highVolumeWaitTimes":{"value":"⏳ Heads up that we're busier than usual right now, but we're working to connect you as soon as possible."},"highVolumeWelcomeName":{"value":"Hey there, [name]! :wave: I’m Nike Bot. I’ll help connect you to the right Nike Expert."},"highVolumeWelcomeNoName":{"value":"Hey there! :wave: I’m Nike Bot. I’ll help connect you to the right Nike Expert."},"liveChatDisabled":{"value":"We’ve upgraded our game and no longer offer Nike Chat through this page. To connect with a Nike Athlete using one of our current contact options, please visit nike.com/[geocode]/#contact."},"maxQueueMessage":{"value":"Due to overwhelming volume, our Nike Team isn't available right now. Please try again later."},"messageChatEnded":{"value":"We're glad that we could assist you today. If you have more questions in the future, don't hesitate to reach out. Keep an eye on your email for a survey. Your feedback helps us improve!","description":"Message that will show once a messaging session has ended"},"noFurtherHelp":{"value":"No, I'm all set."},"noOrderFound":{"value":"I wasn't able to find any orders using the information you provided."},"orderNumberNotMatchingEmail":{"value":"That order number does not match one associated with the email used to start this chat.\nPlease check your order number and try again.","description":"When a consumer tries to track an order number that doesn't match with the email address they used for the chat, they will see this error."},"orderstatusvalueCancelled":{"value":"Cancelled","description":"Order status of 'Cancelled'"},"orderstatusvalueDelivered":{"value":"Delivered","description":"Order status of 'Delivered'"},"orderstatusvalueInStorePurchase":{"value":"In-store purchase","description":"WISMO/WISMR flows status"},"orderstatusvalueItemsReceived":{"value":"Items Received","description":"order status of 'Items Received'"},"orderstatusvalueItemsinTransit":{"value":"Items in Transit","description":"Order status of 'Items in Transit'"},"orderstatusvalueOrdered":{"value":"Ordered","description":"order status of 'Ordered'"},"orderstatusvalueOrderedNotYetShipped":{"value":"Ordered, not yet shipped","description":"order status of 'ordered, not yet shipped'"},"orderstatusvaluePickedUp":{"value":"Picked Up","description":"order status of 'Picked Up'"},"orderstatusvaluePreparingShipment":{"value":"Preparing Shipment","description":"order status of 'Preparing Shipment'"},"orderstatusvalueReadyForPickup":{"value":"Ready for Pickup","description":"order status of 'Ready for Pickup'"},"orderstatusvalueRefundIssued":{"value":"Refund Issued","description":"order status of 'Refund Issued'"},"orderstatusvalueReturnCancelled":{"value":"Return Cancelled","description":"order status of 'Return Cancelled'"},"orderstatusvalueReturnComplete":{"value":"Return Complete","description":"order status of 'Return Complete'"},"orderstatusvalueReturnDenied":{"value":"Return Denied","description":"order status of 'Return Denied'"},"orderstatusvalueReturnRequested":{"value":"Return Requested","description":"order status of 'Return Requested'"},"orderstatusvalueReturnStarted":{"value":"Return Started","description":"order status of 'Return Started'"},"orderstatusvalueReturned":{"value":"Returned","description":"order status of 'Returned'"},"orderstatusvalueReturnedtoStore":{"value":"Returned to Store","description":"order status of 'Returned to Store'"},"orderstatusvalueReturninProgress":{"value":"Return in Progress","description":"order status of 'Return in Progress'"},"orderstatusvalueShipped":{"value":"Shipped","description":"order status of 'Shipped'"},"orderstatusvalueUnknown":{"value":"Unknown","description":"order status of 'Unknown'"},"outOfHOOPsGreeting":{"value":"Hey there [consumer first name]! Thanks for messaging us. Our Nike Experts aren’t available right now, but we’ll get back to you during our usual hours between [geo hours of operations]"},"outOfHoopsForNow":{"value":"For now, you can track the status of your order, or the status of your return. How can we help?"},"outOfHoopsMessage":{"value":"Hello [First Name]! Thanks for messaging us. We are unavailable at the moment. Meet us back here to message during regular business hours ([insert HOOP Hours]), and we’ll be ready to assist you."},"productColor":{"value":"Color:"},"productName":{"value":"Product Name:"},"productSize":{"value":"Size:"},"productStatus":{"value":"Status:"},"searchAgain":{"value":"Search Again"},"searchAnotherOrder":{"value":"Do you want to search for another order?"},"searchAnotherReturn":{"value":"Do you want to search for another Return?"},"termsAndConditions":{"value":"Chats are monitored and recorded. View our <a href=\"{Url}\">Privacy Policy</a>.","description":"Terms and Conditions on Pre Chat page. [Privacy Policy] will be hyperlinked to the privacy policy for the regions."},"thanksForReachingOut":{"value":"Thanks for reaching out to Nike!"},"tooltipRequired":{"value":"Required","description":"When hovering over field on pre chat page, this will show for required fields"},"tooltipSendMessage":{"value":"Send message","description":"When hovering over 'Send Button' this text will show"},"trackAdditionalItems":{"value":"Do you want to track additional items from this order?"},"trackAnotherOrderOrReturn":{"value":"Do you want to track another order or return?"},"trackYourOrder":{"value":"Track Your Order"},"trackYourReturn":{"value":"Track Your Return"},"tryAgainOrNikeTeammates":{"value":"I can try looking again with different information, or I can find one of my Nike Teammates to further assist you."},"trySearchAgain":{"value":"I can try looking again with different information, would you like to search again?"},"updatedConfusion":{"value":"Sorry, I didn't understand that. Please select one of the menu options below so I can help you."},"updatedGreeting":{"value":"Hey there! I'm Nike Bot. Please select one of the menu options below so I can connect you to the right Nike Expert."},"valueCancelOrChangeOrder":{"value":"Cancel or Change Order","description":"Cancel or Change Order Intent Value"},"valueCheckout&PlaceOrder":{"value":"Checkout & Place Order","description":"Checkout & Place Order Intent Value"},"valueCustomizationNikeByYou":{"value":"Customization / Nike By You","description":"Customization / Nike By You intent value"},"valueExchange":{"value":"Make an Exchange","description":"Make an Exchange Intent Value"},"valueExchanges&Returns":{"value":"Exchanges & Returns","description":"Exchanges & Returns Intent Value"},"valueGiftCardQuestions":{"value":"Gift Card Questions","description":"Gift Card Questions Intent Value"},"valueHelpwithanOrderorReturn":{"value":"Help with an Order or Return","description":"Help with an Order or Return Intent Value"},"valueIssuesWithItems":{"value":"Issues with Delivered Items","description":"Issues with Delivered Items Intent Value"},"valueOnlineTroubleshooting":{"value":"Online Troubleshooting","description":"Online Troubleshooting intent value"},"valueOrder&ReturnTracking":{"value":"Order & Return Tracking","description":"Order & Return Tracking Intent Value"},"valueOrderIssues":{"value":"Order Issues","description":"Order Issues Intent Value"},"valueOrderQuestions":{"value":"Order Questions","description":"Order Questions Intent Value"},"valuePricing&Payment":{"value":"Pricing & Payment","description":"Pricing & Payment Intent Value"},"valuePricingQuestions":{"value":"Pricing Questions","description":"Pricing Questions Intent Value"},"valueProductInformation":{"value":"Product Information","description":"Production Information Intent Value"},"valueProductQuestions":{"value":"Product Questions","description":"Product Questions Intent Value"},"valueProfileSupport":{"value":"Profile Support","description":"Profile Support Intent Value"},"valuePromotionsQuestions":{"value":"Promotions Questions","description":"Promotions Questions Intent Value"},"valueRequestARefund":{"value":"Request a Refund","description":"Request a Refund intent value"},"valueReturn":{"value":"Make a Return","description":"Make a Return intent value"},"valueReturns&Refunds":{"value":"Returns & Refunds","description":"Returns & Refunds intent value"},"valueSomethingElse":{"value":"Something Else","description":"Something Else Intent Value"},"valueTrackaReturn":{"value":"Track a Return","description":" Return Tracking Intent Value"},"valueTrackanOrder":{"value":"Track an Order","description":"Order Tracking Intent Value"},"whatLikeToTrack":{"value":"What would you like to track?"},"whatsOrderNumber":{"value":"What's your order number?"},"whichItemInOrderList":{"value":"Which item would you like to track?"},"yesFurtherHelp":{"value":"Yes, I want to chat with a Nike Expert."}}